Guest Service Agent

Job Description

Job Description

Joining our team at the Seattle Airport Marriott as a hotel guest service agent is the main welcoming face of the hotel, who manages guest arrivals, handles daily requests, and processes payments.

$22.01 hourly

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Mitigate customer complaints as needed
• Bookkeeping: keep accurate records of all hotel guest account information
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Communicate with housekeeping to make sure guest rooms are ready

• Working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Has experience answering telephone calls and troubleshooting stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Must have graduated high school, received a GED or equivalent

Seattle Airport Marriott is conveniently located just a mile away from Seattle-Tacoma International Airport. It is the perfect option for business and leisure travelers, as well as anyone flying in or out of the airport. The hotel is located just a short drive away from downtown Seattle and numerous dining, shopping, entertainment, and nightlife options.

We offer a combination of benefits based on full-time and part-time eligibility, including

Medical, Dental, Vision, Consumer-Driven Health Plan, Health Savings Account, Accident Coverage, Critical Illness Coverage, Life Insurance, Pet Insurance, PTO, Sick Time, Brand Hotel discounts.