Surveillance Agent

Job Description

Job Description

JOB DESCRIPTION

Position Title: Surveillance Agent

Department:  S urveillance  

Employment Classification:  Non-Exempt

Position Summary/General Description:

A Surveillance Agent uses audio and video equipment to observe and report illegal activity and non-compliance of regulations, policies and procedures. 

Expectations:

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
• Act as a role model within and outside the corporation.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:   

• Maintain and use video/audio surveillance equipment to monitor gaming activities using multiple monitors.  These functional areas include, but are not limited to:  Casino table games, cashier cage, video slot machines, restaurant, coin booth, count, sort, money rooms, storage locations, vault, entrances, outdoor grounds, parking lots, stairs and open common areas.
• Observe monetary transactions/stations. Document all transactions for procedural inconsistencies.
• Maintain strict confidentiality of duties, reports, investigations and any other job related information at all times.
• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
• Follow standard operating procedures and departmental operating guidelines.
• Be knowledgeable of, or be willing to learn gaming rules, regulations/procedures for table games and video slot machines.
• Maintain radio contact with security personnel, casino managers and other surveillance personnel as assigned. Speak clearly, understand radio transmissions and operate assigned equipment.
• Work within, adhere to and contribute to an established operational chain of command.
• Prepare and maintain an official log of departmental activities.
• Document and collect evidence for casino use/or legal purposes.
• Make quick decisions under stressful conditions.
• Draft written reports and other documentation. 
• Operate a hand controller lever effectively.
• Visually observe and discern screen images and make recommendations.

• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).

• Perform basic mathematical problems quickly and accurately.
• Perform repetitive duties over long periods of time.

• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).

• Perform additional duties and responsibilities as necessary or assigned. 

Education & Experience

• High School Diploma or GED preferred.
• Twenty-four months of relevant work experience in one or more of the following: Surveillance, security, table games, slots or casino cage cashier with money/chip handling responsibility preferred.
• Previous surveillance experience preferred.

Licensing & Certification:

• None.

Computer Equipment, Software, Machinery:

• Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).

Essential Physical Requirements:

• Requires the ability to sit, talk and repetitively use hands 51-100% of the time. 
• Must have eyesight correctable to 20/20 and have no color blindness.
• Requires the ability to hear 25-50% of the time. 
• Requires the ability to balance/climb, bend over, crawl, crouch/stoop, reach overhead, stand, walk and turn/twist 1-24% of the time. 
• Requires the ability to push/pull, carry, lift and slide/transfer 25- 50+ lbs. 1-24% of the time.

Essential Mental Demands:

• Requires the ability to solve problems, make decisions, read and write 51-100% of the time. 
• Requires the ability to organize and interpret data 25-50% of the time. 

Supervisory Responsibilities:

• None.

Work Environment (inside/outside):

• The job is performed indoors within a confined area. 

Other Requirements:

• Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and must provide/maintain a valid New Mexico drivers’ license.

• Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.

• Must attend and pass surveillance training classes and courses.
• Must pass a pre-employment alcohol/drug screening.