Medical Office Associate

Medical Office Associate

The Medical Office Associate will provide patient-related support services for the University of Illinois College of Medicine Multi-Specialty Clinic where we provide multi-disciplinary services in women's health, geriatrics and more.

Duties & Responsibilities

• Greet patients as they arrive and schedule follow-up appointments after they see their doctors; enter, code, verify, store, and retrieve patient and insurance information into medical record system; answer routine questions as needed; inform new patients of clinic billing and payment procedures and guidelines; monitor patient account balance.
• Accept patient payments, write receipts for patient services, maintain petty cash drawer, prepare daily receipt log and reconciliation report, close out cash drawer daily, and process credit card transactions.
• Answer and triage patient phone calls; refer new patients to intake appointments; schedule patient appointments, cancellations, and no shows; reschedule appointments as needed; manage and follow-up on disposition of calls; complete reminder phone calls to patients.
• Type and transcribe documents in a confidential and sensitive manner, including notices to clients regarding appointments, reports, evaluations, and progress notes; copy and scan documents and medical records to fulfill legal and disability requests and to complete patient charting; operate voice mail system, Epic reporting system, and word processing systems.
• Notify supervisor and Outpatient Center Director of ways to improve efficiency in reception area, notify supervisor of need for supplies and safety concerns, keep staff (that cover in the absence of the Medical Office Associate) informed of any changes in procedures or policies.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year (12 months), from the categories below:

• Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
• Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
• Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.

Sponsorship for work authorization is not available for this position.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates.