Front Desk Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts

Job Description: The Front Desk Manager will ensure the members receive the highest quality of service and facilities. He or she will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising and coordinating the activities of employees engaged in servicing our member needs. He/She will demonstrate an aptitude and command of all companywide policies and initiatives to ensure the integrity of the Crunch brand.

Responsibilities:

Administration/Organization

• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
• Communicate and implement club policies and procedures to employees.
• Encourage staff to work as a team and be productive.
• Illustrate an ability to make decisions.
• Recruit and hire the highest possible caliber of staff.

Sales/Revenue Management

• Demonstrate the ability to lead, motivate, and manage team.
• Achieve desired sales goals.
• Achieve desired revenue goals thru the leadership and motivation of employees.
• Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
• Ensure that Team maintains proper tracking forms and the daily leads.
• Ensure that all promotions are effectively communicated to the team and all other appropriate staff.

Leadership/Motivation

• Serve as a role model for employees.
• Communicate effectively by holding weekly and individual meeting with all key club personnel.
• Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment.
• Oversee, support, direct and develop department heads.

Accountabilities

• Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
• Oversees expense goals by managing payroll and general and administrative expenses.
• Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security and physical plant operations.
• Keep current in knowledge of key competitors.
• Conduct frequent walk thrus.

Special Skills

• Excellent written and verbal communication
• Creative management techniques
• Strong organizational skills
• Strong leadership skills
• Strong administrative skills
• Strong customer service skills
• Strong computer skills