Technical Customer Support - 4 Month Contract

Technical Customer Support: 4-Month Contract

Location: Onsite

Schedule: Monday-Friday | 7:30am-4:00pm, 8:00am-4:30pm, or 8:30am-5:00pm

Pay Rate: $24.00/hour

Position Summary

The Technical Customer Support role provides high-quality technical and customer support to internal and external customers in a contact center environment. This position is focused on email-based support and requires strong written communication, attention to detail, and a customer-first mindset. Successful candidates bring solid soft skills, electrical or mechanical aptitude, and a willingness to learn and adapt. This role includes cross-training and hybrid responsibilities across multiple support functions.

Key Responsibilities

• Meet or exceed individual performance metrics and standard work expectations

• Respond to customer inquiries via email with timely, accurate, and professional communication

• Provide technical troubleshooting and support for testing systems and chemistry-based methods

• Handle basic technical and customer support questions from internal and external customers

• Manage customer escalations and partner cross-functionally to drive effective, win-win resolutions

• Serve as a liaison between Technical Support and other teams to share Voice of Customer feedback and support continuous improvement

• Identify and submit sales leads by understanding customer needs, industries, and product applications

• Provide customers with product information, marketing literature, and specification sheets

• Maintain current knowledge of products, industry trends, and competitive offerings

• Build and maintain long-term customer relationships through consistent follow-up

• Support administrative tasks, hybrid duties, and cross-training in areas such as dispatching and site compliance

Required Qualifications

• High school diploma or GED required

• Strong customer service orientation with excellent written communication skills

• High attention to detail and professional email etiquette

• Ability and willingness to learn; comfortable asking questions

• Electrical and/or mechanical aptitude

• Ability to make sound customer-focused decisions and respond quickly to customer needs

• Adaptable to changing expectations, metrics, and responsibilities

• Computer proficiency, including Microsoft Office

Preferred / Nice-to-Have Qualifications

• Experience in customer service, technical support, field service, or call center environments

• Exposure to technical, scientific, or regulated environments

• Familiarity with CRM or ERP systems such as Salesforce or Oracle

Additional Information

• This is an email-only customer support role ; associates are not assigned to a phone queue

• Strong soft skills and customer experience focus are essential

• Candidates with electrical or mechanical backgrounds paired with customer service experience tend to excel

• Role requires flexibility and comfort with cross-functional and evolving responsibilities

• IT-focused backgrounds are not a fit for this position

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.