Central Station Operator

Station Service Representative, Full Time - Downtown Burlington Transit Center

Title: Station Service Representative, Full Time - Downtown Burlington Transit Center

Location: Burlington, VT

Department: Rider Experience

Salary Range: Starting wage is $21.42 per hour. Effective July 1, this rate will be $22.13 per hour.

Description and Essential Functions

Responsible for supporting the Transit Center from a customer service perspective.

• Provides in-person customer service from behind a screened-in service booth
• Answers phone calls and passenger inquiries
• Provides general support to passengers and the transit center
• Collects any pertinent information from passengers
• Processes payment transactions using a retail point-of-sale system
• Uses technology as a web-based system to assist passengers with rider accounts
• Maintains accurate ticket inventories and daily receipts
• Light custodial duties as required
• Performs other duties as assigned

Qualifications

Education and/or Experience: A high school diploma or equivalent, one (1) year of experience in customer service preferred.

Essential Job Skills and Abilities: As a primary point of contact for GMT customers, this position must communicate effectively with the diverse population while remaining calm and collected, even in stressful situations. This position will be tasked with resolving customer issues effectively and in a timely manner, while managing multiple competing priorities.

Benefits

• Wage: Starting wage is $21.42 per hour. Effective July 1, this rate will be $22.13 per hour.
• Schedule: This is a full-time position, 40 hours a week, 8:00 am to 3:30 pm, Monday through Friday.
• Time: 8.67 hours of paid time off accrued per pay period; equivalent to 5+ weeks off.
• Health: 92.5% paid health care coverage by GMT, including medical, dental, vision, and prescription. 100% paid premiums for Short-Term Disability and Long-Term Disability by GMT.
• Savings: GMT offers 457 Retirement Plans. After one year, employees who contribute of 3% will be matched by GMT at 5% and employees who contribute 5% will be matched by GMT at 7%.
• Wellness: Discounted membership to The Edge Sports & Fitness Centers.
• Education: Tuition reimbursement opportunities for courses or degree-related programs for administrative staff.

GMT is an equal employment opportunities (EEO) employer to all employees and applicants for employment without regard to political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services. In addition to federal law requirements, GMT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.