IT Support Specialist

Employment Type: Part-Time | Approximately 20–25 hours per week
Work Arrangement: Hybrid/ Onsite as needed for hardware logistics
Location: Austin, Texas
Reports To: Global Managing Director

Key Responsibilities

• Administer user accounts, security groups, and access permissions across Microsoft 365, Entra ID (Azure AD), and SharePoint.

• Manage end-to-end hardware lifecycles, including configuring, imaging, deploying, and troubleshooting laptops and peripherals for local and remote employees.

• Implement, configure, and maintain a centralized IT ticketing system to establish SLA benchmarks and incident management workflows.

• Provide tier 2 technical troubleshooting for Windows and macOS environments, meeting room AV systems, and office network infrastructure.

• Author clear standard operating procedures (SOPs), employee-facing troubleshooting guides, and IT onboarding/offboarding workflows.

• Monitor endpoint compliance, enforce security best practices, and manage software license allocations.

Required Qualifications

• 3 to 5 years of hands-on technical support, help desk administration, or systems support experience.

• Advanced proficiency in Microsoft 365 administration, SharePoint site permissions/architecture, Entra ID, and Teams.

• Demonstrated experience selecting, deploying, or managing IT service management (ITSM) and ticketing software.

• Proven track record managing hardware deployment pipelines and troubleshooting complex OS and networking issues.

• Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.

• Ability to work onsite at our Austin, Texas office on scheduled days for hardware provisioning and physical IT management.

Preferred Qualifications

• Relevant industry certifications (such as Microsoft 365 Certified: Endpoint Administrator Associate, MS-900, CompTIA Network+, or Security+).

• Experience creating automated workflows using Microsoft Power Automate or basic scripting (PowerShell, Bash).

• Familiarity with Microsoft Copilot integration or AI-assisted IT help desk tools.

• Previous experience supporting professional services, legal tech, or intellectual property consulting environments.

• Comprehensive Health & Well-being: We offer robust medical, dental, and vision insurance options that include significant company contributions toward employee premiums to support the health of our "Luminaries" and their families.
• Retirement Strategy: Lumenci provides a 401(k) program with a competitive employer-matching contribution, enabling employees to build long-term financial security.
• Performance-Based Incentives: Our total cash compensation includes a variable pay component designed to reward both individual achievements (KRAs) and overall company success.
• Time Off & Leaves: We prioritize work-life harmony through a balanced leave policy that includes accrued Paid Time Off (PTO), designated company holidays, and additional "floating" holidays for personal or cultural significance.
• Holistic Wellness Support: Beyond standard medical care, we provide dedicated Wellness Leave to address both physical health and emotional well-being, as well as paid leave for significant life events like bereavement and parental bonding.
• Culture of Autonomy & Growth: Employees benefit from a flexible, remote-first work environment that favors autonomy and provides structured support for ongoing professional development and career advancement.

Compensation and Pay Transparency
The expected hourly pay range for this part-time role is $32.00–$42.00 per hour (scheduled for approximately 20–25 hours per week). This range represents Lumenci’s good-faith estimate based on the Austin, Texas market and is intended as a general guide. An individual's actual starting wage will be determined by factors including relevant hands-on IT support experience, technical certifications (e.g., Microsoft 365, CompTIA), depth of systems administration expertise, and demonstrated problem-solving skills.