Customer Success Onboarding Manager

Our mission and why it matters We are on a mission to make humans the strongest security layer. Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations. We do not just simulate risks. We build the tools that detect and stop them. About this role We are looking for a Customer Success Onboarding Manager for our Mid-Market whose mission is to ensure every new mid-market customer gets the right start—one that builds trust, removes friction, and sets them up for long-term success. You will play a pivotal role in guiding organizations through their initial Hoxhunt experience, turning complex technical implementations into seamless, value-driven onboarding journeys. This role is designed for an experienced customer success or implementation professional who thrives in managing complex, high-stakes projects. You will own the full onboarding experience for our Mid-Market customers across the US, acting as their strategic guide and proactive point of contact from kick-off to go-live. You will navigate technical setups, align multiple stakeholders, and proactively address potential roadblocks to ensure projects stay on schedule. Beyond individual customer success, you will use your experience to refine our mid-market onboarding workflows, creating scalable processes that elevate our entire team. What you’ll do Own the full onboarding experience for Mid-Market customers from kick-off to a successful go-live, ensuring a seamless and value-driven start. Manage multiple complex onboarding projects simultaneously, setting clear goals, timelines, and expectations with key stakeholders. Guide customers through technical setups, ensuring everything stays on track while proactively addressing potential roadblocks or technical challenges. Serve as a reliable, strategic point of contact, spending significant time on video conducting high-value customer meetings. Drive process improvements by refining onboarding workflows and documentation to help us scale and continuously elevate the customer experience. Collaborate closely with Sales, Product, and broader Customer Success teams to ensure smooth handoffs and long-term customer success. What we're looking for 4+ years of experience in customer success, onboarding, technical implementation, or project management, ideally within B2B SaaS. Proven experience managing complex, multi-stakeholder onboarding projects for mid-market or enterprise clients. Strong technical aptitude, with the ability to confidently guide customers through technical setups and troubleshoot effectively. Exceptional organizational and project coordination skills, with a disciplined approach to prioritizing tasks and meeting deadlines. Excellent communication skills and a proactive, consultative mindset that builds immediate trust with customers. A growth mindset, strong sense of ownership, and the ability to thrive in a fast-paced scale-up environment. Bonus points Hands-on experience with M365, G-Suite, SCIM, and SSO integrations. Experience working within the cybersecurity industry. Who you’ll work with At Hoxhunt, we don't just build software. We build behavior change on a global scale. With a world-class product and over 50% year-on-year growth, we're helping companies around the world create a culture of cybersecurity, one employee at a time. You’ll join a high-performing team focused on growing our presence in North America. The Minneapolis office is a hub for collaboration, where people work closely together, share ideas openly, and support each other in getting results. It’s a hands-on environment where you’ll have visibility into the business and the opportunity to make an impact early. What you can expect from us Compensation: Annual base salary of $80k–$90k depending on experience, plus a competitive commission model with on-target earnings of $97k–$107k. Working ways: We work in a flexible, hybrid setting. Most roles include regular in-office time, typically two to three days per week. High performance meets high humanity: We’re a high-performing team with ambitious goals and a strong focus on impact. Just as important, we create an environment where people feel supported, respected, and empowered to succeed together. Authentic trust & autonomy: We hire great people and trust them to do great work. You’ll find a culture that values autonomy, giving you the space to take real ownership, drive impact, and help shape things early on. A product you can be proud of: It is incredibly rare in cybersecurity to build an award-winning product that end-users genuinely love. You will join a fast-paced, technically sophisticated team making a real, measurable impact against cybercrime. The perks that matter: Alongside this amazing community, you will enjoy a comprehensive benefits package including medical, dental, and vision coverage (with a portion of premiums covered by the company), life insurance, PTO, 11 paid holidays plus 2 floating holidays, wellness benefits, paid parental leave, a 401(k) match, and more. Recruitment Process We want to get to know you and how you think! Our interview process typically includes: Initial virtual interview with Talent Acquisition (30 min, remote) Virtual interview with the Hiring Manager (45 min, remote) Final panel interview at our office in Edina, MN (1 hour, onsite) Offer References & Background Check About Hoxhunt Hoxhunt was founded in 2016 by four visionaries. Today we are a global team of +270 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, and Finland. We are proud to be an award-winning, fast-growing software company, recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured for our innovation in major publications like Fast Company, TechCrunch, Forbes, and Inc. As a multi-product company, Hoxhunt goes beyond traditional security awareness. We don't just educate employees through frequent, personalized, and behavior-changing cybersecurity training - we also actively build real threat intelligence and response tools that protect organizations against malicious cyberattacks every single day. Be among the first to know about our open positions. Drop your details in our Talent Community, and we will reach out when there is a match!