The Lift Shop - Retail Sales & Service Advisor

Job Description

Job Description

Join The Lift Shop as a Retail Sales & Service Advisor !

The Lift Shop is a growing aftermarket truck and off-road performance company specializing in lift kits, wheels, tires, suspension upgrades, accessories, maintenance, and repair services. As part of the Lifted Trucks family of brands, we combine the expertise and resources of an industry leader with the personalized service and enthusiast-driven experience our customers expect.

We're passionate about helping customers build, maintain, and enjoy their vehicles. Whether it's a leveling kit, a complete suspension overhaul, new wheels and tires, or routine maintenance, our team delivers expert guidance and exceptional customer service every step of the way.

If you're passionate about trucks, enjoy helping customers, and thrive in a fast-paced environment where your work directly impacts the customer experience and business success, we'd love to meet you.

Competitive base pay plus performance/commission opportunities

Full-Time Position

In-Person / On-Site

Duties and Responsibilities

• Greet and assist customers in person, over the phone, and through online leads.
• Help customers select lift kits, wheels, tires, suspension upgrades, truck accessories, off-road products, and related services.
• Assist customers with maintenance and repair recommendations based on their vehicle needs and goals.
• Build estimates and clearly explain pricing, parts, labor, timelines, and available options.
• Follow up with leads, quotes, declined services, and pending customers to maximize conversion opportunities.
• Schedule installations, maintenance, and repair appointments.
• Coordinate with technicians and management to ensure jobs move efficiently through the shop.
• Maintain clear and professional communication with customers throughout the service process.
• Ensure all required documentation, approvals, waivers, and customer authorizations are completed accurately.
• Work collaboratively with the team to achieve sales, gross profit, and customer satisfaction goals.
• Keep the showroom, sales counter, and customer areas clean, organized, and professional.
• Stay informed on current products, services, industry trends, and vehicle applications.
• Other duties as assigned.

Qualifications

• Experience in automotive service, truck accessories, parts sales, powersports, repair shops, dealerships, or other customer-facing roles.
• Genuine interest in trucks, lift kits, wheels, tires, accessories, maintenance, and repair.
• Professional attitude when working with customers, technicians, vendors, and fellow team members.
• Strong phone skills, including the ability to follow a proven call process, gather customer information, ask qualifying questions, and build value before discussing pricing or scheduling.
• Confidence explaining pricing, timelines, recommendations, and next steps in a way customers can easily understand.
• Excellent follow-up habits and the discipline to ensure customers, quotes, and jobs do not fall through the cracks.
• Ability to build trust, create repeat business, and generate customer referrals.
• Basic computer skills and the ability to learn estimating, scheduling, invoicing, and customer management systems.
• Strong work ethic, positive attitude, and willingness to follow proven processes.
• Prior experience as a Service Advisor, Parts Advisor, Accessory Sales Consultant, Counterperson, or similar role is a plus.

License/Certification

• Valid Driver's License 

You may be a great candidate if you've worked in automotive service, truck accessory sales, dealership service departments, powersports, aftermarket performance shops, tire and wheel centers, or other customer-facing automotive environments.

The Retail Sales Advisor role is an excellent opportunity to join a growing company and become a trusted resource for customers who are passionate about their vehicles. We are looking for someone who is customer-focused, organized, driven, and excited to help customers find the right solutions for their trucks and off-road vehicles.

Must pass a pre-employment background check, MVR, and drug screening.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance available after 60 days of employment, featuring a generous employer subsidy to reduce employee premium costs.
• 401(k) Retirement Plan with an attractive employer matching contribution after one year of service.
• Paid Time Off (PTO).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options, dependent on the selected medical plan.
• Employee Assistance Program (EAP) for confidential support services.
• Additional voluntary benefits, including Life Insurance, Pet Insurance, Identity Theft Protection, Critical Illness, Hospital Indemnity, and more.

Physical Requirements

• Ability to stand and walk for extended periods throughout the showroom and shop environment.
• Ability to occasionally lift and carry products, wheels, tires, and accessories up to 50 pounds.
• Ability to work in a fast-paced retail and service environment.
• Ability to operate a computer, phone system, and other standard office equipment.
• Ability to enter and exit customer vehicles as needed.
• Ability to communicate effectively with customers, technicians, vendors, and team members.

Ready to Drive Your Career Forward? Apply Now!

We understand that not all candidates may meet every requirement listed. We strongly encourage you to apply if you believe you have the skills and passion to succeed in this role, even if your experience doesn't align perfectly with every qualification in this job description.

The Lift Shop is an Equal Opportunity Employer. We are committed to a policy of equal employment opportunity and do not discriminate in the terms, conditions, or privileges of employment on account of race, age, sex (including pregnancy, childbirth, and related medical conditions), color, national origin, religious belief, disability, sexual orientation, gender identity, gender expression, military status, veteran status, or any other status protected by applicable federal, state, or local law. The Lift Shop is committed to compliance with the Americans with Disabilities Act (ADA) and will provide reasonable accommodations to qualified individuals with disabilities unless doing so would create an undue hardship.