(USA) Member Specialist

Responsibilities Provide member service, maintain checkout area, resolve member issues and concerns, and promote Sam's Club products and services. Offer guidance and support to members regarding self‑service technology. Process member purchases, assist with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follow company safety standards, procedures and guidelines, including conducting safety sweeps. Handle merchandise properly and report unsafe situations to facility management. Maintain entrance areas: acknowledge members, verify membership cards, identify member needs, assist purchasing decisions, locate merchandise, promote services, zone and arrange merchandise, assist members with transporting items, and maintain a safe shopping environment. Maintain exit areas: review member receipts, acknowledge members, secure assets, observe potential criminal activity, maintain paperwork, logs and documentation, execute emergency response procedures, and ensure compliance with security and safety practices. Assist in training Member Frontline Services associates on company processes and procedures, teach new technology and tool functionality, deliver new program rollout training, and provide continuous learning and process improvement opportunities. Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. Comply with company policies, procedures and standards of ethics and integrity, implement related action plans, use the Open Door Policy, and apply them in executing business processes and practices. Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, co‑workers, customers and other business partners; identify priorities, deadlines and expectations; carry out tasks; communicate progress and information; determine and recommend ways to address improvement opportunities; and adapt to and learn from change, difficulties and feedback. Core Values and Expectations Respect the Individual: Embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported and connected; provide opportunities for all to thrive and perform; attract the best talent. Respect the Individual: Work as a team; build strong and trusting relationships; communicate with impact, energy and positivity to motivate and influence. Respect the Individual: Strengthen the team by helping, developing and mentoring others; recognize others’ contributions and accomplishments. Act with Integrity: Maintain and promote the highest standards of integrity, ethics and compliance, model the Walmart values, hold oneself and others accountable; support Walmart’s goal of becoming a regenerative company. Act with Integrity: Act in a selfless manner and be consistently humble, self‑aware, honest, fair and transparent. Serve our Customers and Members: Deliver results while putting the customer first. Serve our Customers and Members: Make decisions based on reliable information; balance short‑ and long‑term priorities; and consider how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence: Display curiosity and a desire to learn; take calculated risks; and demonstrate courage and resilience. Strive for Excellence: Drive continuous improvements; be open to and use new technologies and skills; and support others through change. Benefits Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see Compensation The hourly wage range for this position is $18.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications Retail experience including operating front‑end equipment (for example, cash register). Working with mobile retail applications. Preferred Qualifications Retail experience including operating front‑end equipment (for example, cash register). Working with mobile retail applications. Location Primary Location: 1580 MILITARY ROAD, NIAGARA FALLS, NY 14304-1521, United States of America. Drug‑Free Workplace Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Sam's Club