Product (Solution) Owner | Patient Flow

Product (Solution) Owner | Patient Flow

Location: Hybrid - Candidates must reside in WI, MI, MN, or IA to be considered.

Reports to: Director, ITDS Business Systems – Financial & Scheduling

Immigration sponsorship (e.g., H-1B) is not available for this position.

Position Summary:

To enhance operational alignment and ensure consistent, high-quality service delivery, Emplify Health is establishing a dedicated Patient Flow Solutions Team within IT Digital Services (ITDS). This team will be the enterprise's central point of accountability for patient access workflows, clinical operations, and cross-functional collaboration.

The Solution Owner within this team is responsible for aligning with organizational strategy, driving the vision, developing the roadmap, and achieving the goals and objectives of the assigned patient flow solution. This role requires bringing deep knowledge and decision-making authority to ensure stakeholder engagement and that end-user needs are met. The Solution Owner shares accountability for success with the cross-functional team assigned to the solution.

The ideal candidate will be highly effective in communication with all stakeholders, including operational and business leads, Scrum Masters or Project Managers, and Developers. They will thrive in a fast-paced, collaborative environment and demonstrate a strong commitment to continuous learning and improvement.

The team will initially focus on Patient Flow functionality, including Prelude (registration), ADT Grand Central, Patient Registration, Billing, Referrals, Work Queues, Letters/Documents, Hello World, Appointment Reminders, Welcome/Kiosk, DAR/BCAs, Co-pays, Real Time Eligibility, Department Build, and management of incidents, enhancements, tasks, and demands not related to Cadence Scheduling or Ticket Scheduling.

Key Responsibilities:

• Maximize the value of outcomes from the solution team's work.
• Define and achieve improvement and strategic outcomes, financial goals, and success metrics related to the solution.
• Own the solution as a set of capabilities that enhance business value.
• Maintain and prioritize the solution backlog to reflect the most valuable outcomes.
• Ensure business solutions align with organizational goals and priorities.
• Develop competitive and differentiating use cases for complex, multi-year opportunities.
• Identify and interpret end-user requirements for solutions and services.
• Discover opportunities for solutions within the customer/user base.
• Build and manage relationships with key stakeholders and subject matter experts.
• Analyze and interpret data to enhance service delivery.
• Communicate the business value of services and solutions to customers and functional areas.
• Collaborate with business areas, portfolio management, technology, and support teams to define and resource new features.
• Develop and manage the solution budget.
• Obtain approvals, track progress, and report to management.
• Share responsibility for overall team performance.
• Lead recruitment and skill gap identification for the solution team.
• Work harmoniously within a large cross-functional team at all organizational levels.
• Maintain regular and predictable attendance.

Education and Experience:

Required:

• Bachelor's degree in Business Administration, Healthcare Administration, Engineering, or related field.
• 3-5 years of experience in agile product ownership, product or solution management, leadership, or functional expertise.
• Proven experience implementing large-scale functional improvements or strategic outcomes.
• Skilled in facilitating meetings at multiple organizational levels.
• Ability to work across functional groups and identify improvement areas.
• Excellent oral and written communication skills.
• Servant leadership mindset with innovative problem-solving skills.
• Experience in data analysis and understanding business value.
• Proficiency in prioritization methodologies and change management practices.
• Healthcare experience is ideal.

Desired:

• Experience working in Agile or Scrum environments.

Licenses and Certifications:

Required:

• Any license or certification relevant to the area of specialty.

Desired:

• PSPO (Professional Scrum Product Owner) certification.
• Additional Agile certifications such as CSPO (Certified Scrum Product Owner).

Technology:

• Primarily Epic technology with the need to become familiar with other integrated business technologies.

Why Join Us:

• Tailored Benefits Package: We offer a comprehensive benefits package that varies based on your location. To learn more about the specific benefits available in your area, please inquire with the recruiter during the application process.
• Flexible work location: While this role offers some flexibility in work location, candidates must reside within a reasonable commuting distance of La Crosse or Green Bay, WI due to on-site needs. In addition, candidates must reside in WI, MN, IA, or MI at the time of hire.

If you need assistance with any portion of the application or have questions about the position, please contact View email address on click.appcast.io or call View phone number on click.appcast.io.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer