SAP Customer Service Representative

SAP Customer Service Representative

On-Board Services is hiring a SAP Customer Service Representative in Marlborough, MA. This role serves as a customer-focused liaison, promoting and supporting functional excellence within the Customer Service Representative (CSR) function. The position provides domestic customer service aligned with business and customer needs while driving continuous improvement of quality processes through best practices, training, and auditing. The Customer Service Representative must develop a strong working knowledge of the domestic order management system, including all applicable policies and procedures. Experience with SAP R3 or an equivalent system is required, including order entry, pricing, documentation, and invoicing. A solid understanding of quality systems and prior business experience is preferred. This role provides exposure to multiple systems and tools, including SAP R3, SharePoint, and Salesforce, along with opportunities to support multiple business units. The incumbent will collaborate with internal and external stakeholders including demand and supply planners, market segment teams, customer service colleagues, plant operations, warehouses, logistics providers, carriers, and finance teams to ensure timely and accurate customer fulfillment while maintaining quality standards. Key responsibilities include responding to customer inquiries, utilizing business tracking systems, resolving customer disputes, issuing credit and debit memos, processing samples and rebates, and monitoring sales orders throughout the full order fulfillment lifecycle.

Position Type: 1 year contract with additional opportunity contingent upon performance and continued business need

Job Location: Marlborough, MA

Shift: 1st

Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance, PTO

Compensation: $25/HR

Minimum Required Skills:

• Demonstrated experience as a Customer Service Representative beyond call center or retail environments
• Knowledge of the Sales to Cash (STC) and/or Requisition to Pay (RTP) process preferred
• Strong communication and interpersonal skills with the ability to collaborate across multiple functions including manufacturing, supply chain, product management, sales, marketing, finance, warehouse, transportation, and external customers
• Experience with SAP R3 or equivalent system required (minimum 6 months to 1 year), including order entry, delivery creation, and invoicing
• Intermediate to advanced Microsoft Office skills, particularly Excel, Word, and PowerPoint (testing required with documented scores)
• Salesforce and SharePoint experience is a plus
• Ability to adapt quickly to changing environments, personnel, and priorities while maintaining professionalism and customer confidence
• Strong problem solving skills with the ability to identify process improvements and implement change
• Proven ability to multitask, manage projects, and translate business needs into actionable plans
• Strong organizational skills with attention to detail and effective follow-up capabilities
• Understanding of inventory management and ability to align customer support with business unit strategy and objectives

Additional Information:

• Some travel may be required but is expected to be minimal

Education and Experience:

• Required: Bachelor's degree or college degree with relevant customer service experience and SAP R3 or equivalent system experience
• Preferred: Bachelor's degree in a related field

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.

JD# 25-00757