Asset Protection Service Associate - Bay Plaza Mall

The Asset Protection Service Associate role is to keep their store safe and profitable at all times by executing company programs and investigating any suspicious customer or associate activities or behavior in the store. Primary Responsibilities Customer Service Greets and assists customers in finding products and delivers outstanding customer service Demonstrates WORTH behaviors consistently Partners with other team members when additional support is needed Shrinkage & Safety Provides a strong visual presence on the sales floor to deter theft Drives Electronic Article Surveillance compliance through proper application of Asset Protection standards, including responding, logging and testing the system Participates in company Asset Protection and Safety programs and enforce standards as they relate to safety and security Maintains, supports and communicates awareness programs in store Coaches and trains all associates on the Store Shrink Action Plan Maintains a fair and consistent set of standards using excellent judgment and discretion Documents significant theft incidents and preventions Reports infractions of company policy to Asset Protection and/or store management Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates, as needed Performance Standards Supports company shrink and safety initiatives Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, and attendance Core Competencies & Accomplishments Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others. Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes. Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency. What you get If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit Pay Range USD $18.50/Hr - USD $23.13/Hr. #J-18808-Ljbffr