Director of Veteran Support Services

VCP PROVIDES EXCELLENT BENEFITS!!

• Employees pay $0 out-of-pocket towards health, vision and dental premiums
• VCP offers a 401k plan at a 4% match 
• Employees receive 6 weeks of paid time off in addition to major holidays

Veterans Community Project (VCP) Overview

VCP was founded in Kansas City, Missouri, in 2016 by a group of combat Veterans shaped by their military service and began with a determination to do better for Veterans in need. Today, we’re growing nationwide to serve more Veterans everywhere, ensuring no one is left behind. Our founders’ solution was simple: provide Veterans experiencing homelessness with a home of their own and wraparound case management services that leverage the support of the community to not only get them back on their feet, but ensure they continue standing. Our proven model has an 85% success rate at getting Veterans back on their feet.

The Team

We, the team members and co-founders of VCP, operate with innovation, entrepreneurism, and grit in our mission to serve those who served. We move with swift, bold action, driven by purpose. We believe in collaboration, community, compassion, and above all, serving Veterans with dignity and respect. We serve all Veterans with that ethos—regardless of length or type of service, or discharge status.

The Role

The Director of Veteran Support Services (DVSS) will oversee the implementation and operation of all programs related to Veterans served through VCP Village (Residential Program) and the Veteran Outreach Program. This role requires a highly skilled leader, adept at managing teams, building community partnerships, and ensuring the highest standard of care and service for Veterans. The DVSS will work closely with the Executive Director to set strategic goals and collaborate with the Central Services Team to achieve operational excellence. This position oversees all local Veteran Support Services staff.

Position Duties & Responsibilities

Leadership and Supervision

• Provide visionary leadership for the Veteran Support Services team, setting clear goals, expectations, and accountability measures to ensure the success of VCP's services. 
• Work closely with the Executive Director to develop and implement long-term strategic plans that anticipate the changing needs of Veterans and ensure the sustainability and growth of Veteran support services. 
• Directly supervise the Lead Residential Case Manager and Lead Community/Outreach Case Manager, providing guidance, mentorship, corrective action and professional development opportunities to foster leadership within the team.
• Oversee day-to-day operations of the Veteran Support Services department, ensuring the team is working effectively and efficiently to meet Veteran needs.
• Lead regular VSS team meetings to ensure alignment on strategic priorities, performance metrics, and program goals.
• Foster a culture of accountability, collaboration, and professional growth by regularly assessing staff performance and providing constructive feedback.
• Serve as the primary liaison between VCP and external service partners, advocating for VCP’s mission and building strategic relationships within the community to strengthen support for Veterans.
• Establish and maintain a culture of continuous improvement through the identification of training needs and the implementation of new programs and practices.
• Can apply critical thinking skills to identify issues, analyze potential solutions, and implement effective strategies for resolution.
• Must possess strong interpersonal skills, demonstrating the ability to understand and manage their own emotions while effectively navigating the feelings and perspectives of others.

Program Management & Development

• Directly responsible for day-to-day management of the Lead Residential Case Manager and Lead Community Case Manager, and day-to-day operations of the VSS department. 
• Oversee the implementation of and contribute to the development of program policies and procedures to maintain high standards of service delivery.
• Lead the team through organizational changes, fostering resilience and adaptability to ensure continuous service delivery and improvement.
• Maintain documentation, Veteran files, and statistics as required by agency policies and funding sources.
• Troubleshoot and make decisions in accordance with VCP program policies, procedures, and best practices.
• Monitor and assess program outcomes, using data to drive decision-making and adjustments for continuous improvement.
• Collaborate with the Executive Director and Development Department to set and achieve fundraising and grant targets that support Veteran services.
• Ensure program activities are in line with organizational goals and meet the needs of Veterans in both the Residential Program and Outreach Services.
• Plan and manage programmatic budgets in collaboration with the Executive Director, ensuring fiscal responsibility and maximizing resource allocation for Veterans' needs.
• Stay informed on emerging best practices, research, and trends in Veteran services to guide the development of new initiatives and programs.
• Lead the team in the adoption of evidence-based practices and promote innovation in service delivery to improve outcomes for Veterans.

Compliance & Reporting

• Maintain compliance with organizational policies, funding requirements, and government regulations in all aspects of program operations.
• Ensure timely and accurate reporting of program data and outcomes to internal and external stakeholders. 
• Collaborate with the Director of Programs to conduct periodic file reviews, quality assurance checks, and program evaluations to meet all regulatory and funding standards.

Community Engagement & Collaboration

• Build and sustain partnerships with local service providers, government agencies, and community organizations to enhance the range of services available to Veterans. 
• Represent VCP at community meetings, events, and forums to raise awareness about VCP’s mission and foster collaborative relationships. 
• Work closely with external partners and funders to maintain transparency, meet funding obligations, and explore new funding opportunities.

Agency Responsibilities: 

• Collaborate with VCP Central Support when needed.
• Maintain a working relationship with outside agencies.
• Meet regularly with the Executive Director for supervision and departmental needs.
• Ensure accurate and timely reporting and statistical information for management and reporting standards.

  Competencies and Areas of Expertise:

• Bachelor’s degree required. 
• Minimum of 3 years of experience in a leadership or managerial role, preferably in a nonprofit setting, with a demonstrated track record of leading teams to achieve strategic objectives. 
• Strong ability to manage multiple priorities, projects and deadlines in a fast-paced environment. Spends his/her time and the time of others on what's important; quickly zeroes in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. 
• Strong performance management and evaluation capabilities including the willingness and ability to ensure accountability.
• Demonstrated skills in conflict resolution, critical thinking, and decision-making under pressure.
• Strong leadership presence and ability to inspire and motivate staff, volunteers and stakeholders.
• Intellectual Curiosity: Desire to continuously learn and grow.  Curiosity to understand how your job impacts the work of others.
• Must be proficient in performing data entry, operating office equipment, and paying attention to detail.  
• Preferred military or Veteran-based experience.
• Must be proficient in Microsoft Office Suite.  
• Must have proficient computer skills.   
• Must possess a valid driver's license, maintain an insurable driving record, and be able to operate an agency vehicle as required by the position.

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any essential function or requirement of this job will be evaluated as necessary should an incumbent or applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation(s) for the specific disability will be made for the incumbent or applicant when possible.

Veterans Community Project is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, pregnancy, sexual orientation, gender identity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All VCP employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.