Patient Experience Concierge

Schedule Day Shift with Weekend Work Required. Position Patient Experience Concierge Job Summary and Responsibilities As a Patient Experience Concierge, you will provide exceptional service to our patient population by greeting and navigating patients and their guests in the registration lobby, assisting with check‑in for services, and expediting patient flow. Responsibilities Welcome patients and family members in a professional manner. Contact nursing staff for emergency medical needs and answer patient and visitor questions. Model AIDET guidelines in all interactions and ensure staff adhere to patient experience expectations. Promote and demonstrate excellent customer service. Oversee the daily activities of the front desk and lobby areas, ensuring tidiness. Assist with check‑in process and monitor patient registration tracker. Perform lobby rounding to keep patients aware of wait‑time expectations. Ensure lobby and waiting room area is clean, safe, and comfortable for patients, families, and visitors. Encourage and assist with patient enrollment in the Patient Portal. Make decisions to help customers and appropriately escalates concerns. Ensuring each patient’s experience is positive. Provide patient flow updates to PTAC leadership. Assist in resolving real‑time patient concerns. Qualifications High school diploma or GED preferred. Hospitality degree preferred. Minimum 3 years of patient access, hotel, restaurant, retail, or customer service experience required. Previous patient access experience preferred. Benefits Comprehensive medical, prescription drug, dental, vision, behavioral health and telemedicine coverage. Wellbeing support, including free counseling and referral services. Paid time off, paid family leave, long‑ and short‑term disability coverage, and leaves of absence. 401(k) plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, retirement readiness tools, rollover support, and financial wellbeing counseling. Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and partnership with Galen College of Nursing. Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts. Note: Eligibility for benefits may vary by location. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr HCA Healthcare