Lead Hospitality Guest Service

Job Description

Job Description

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  
  
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:
Keystone Property Management is the premier property management company in Keystone, Colorado, providing on site management services to homeowner associations, individual homeowners and guests of our resort.  The properties and guests we serve span over 50 different buildings across Keystone, making for a dynamic, fast-paced and fun work environment.

The Team Lead Guest Service Specialist travels around the resort executing a variety of duties including morning Manager on Duty responsibilities for the department.  These duties vary depending on the needs of our guests and team members on any day, and range from delivery of welcome amenities, light maintenance duties, assisting a guest with a lockout or luggage delivery, dispatching work to the rest of the team, and providing advice and guidance to Guest Service technicians to simply.  There are ample opportunities to interact directly with our owners and resort guests, having a lasting impact upon their vacation experience.

 

Job Specifications:

• Starting Wage: $24.00/hr - $27.83/hr
• Employment Type: Year Round 
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age 
• Housing Availability: Yes

 

Job Responsibilities:

• Provide exceptional service to homeowner associations, homeowners, guests, and team members.
• Train and coach, the Lodging Operations Day Operations Team.
• Assist in leading stand-up meetings to ensure that the team is prepared for daily workload demands.
• Provide oversight and direction on work prioritization for the Day Operations Team.
• Assist with Lodging Operations Billing to ensure accuracy and timeliness.
• Support management of the Lodging Operations Fleet of Vehicles, including usage and accountability.
• Safely operate company vehicles in accordance with company policies.
• Complete basic maintenance and troubleshooting.
• Complete guest and owner requests, including lockouts, deliveries, service orders, and porterage.
• Maintain a professional appearance and demeanor at all times.
• Demonstrate a strong working knowledge of Front Desk and Contact Center operations.
• Other duties as assigned.

 

Job Requirements:

• High School education or equivalent - Required
• Proficiency working with computer and phone applications and systems – Required
• Basic reading, spelling, and math skills – Required
• Ability to converse clearly and comfortably with many different types of people in English – Required
• Ability to work with guests using good social manners, diplomacy, and tact – Required
• Valid US Driver’s License, Clean driving record and must be able to pass a Vail MVR – Required
• Ability to work well under pressure – Required
• Previous hotel/hospitality experience – Preferred

 

The expected pay range is $24.00/hr - $27.83/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 516128
Reference Date: 07/22/2026 
Job Code Function: Guest Services