Customer Solutions Engineer

Customer Solutions Engineer

Enode is looking for a Customer Solutions Engineer to help our customers leverage maximum value from our product. You will also contribute to shaping Enode's Customer Engineering function. In this role you'll interface directly with engineers, product managers, and leadership stakeholders as they integrate Enode's API's to help them realise value from our product fast. Beyond the integration phase, Customer Solutions Engineers also own the technical relationship with customers and act as an internal advocate for customers throughout their entire journey with Enode. This role will involve working in a pre sales and post sales capacity.

You will be a core part of Enode's Customer Success team and play a critical part in evolving this function within Enode, whilst also working on a daily basis across engineering, product, and sales teams. You will be joining a team of 3 customer solutions engineers and work closely with our Tech Ops Engineer who provides technical support to customers.

In This Role, You Will:

• Design and help our customers implement technical solutions using the Enode API based on their engineering, product, and business needs
• Advise customers on technical product architecture and best practices for using the Enode API and provide ongoing technical support to customers (e.g. answering technical questions, debugging customer implementations and resolving/escalating issues)
• Not only will you identify and debug issues in customer implementations, but you will also proactively make necessary fixes and/or improvements directly in the Enode codebase
• Act as a champion for new products, features, and company initiatives based on customer discussions and your own product expertise you will develop in the role to ensure Enode's resources are allocated to high impact areas
• Drive and/or contribute to internal projects (e.g. developer portal experience, Integration Guides, customer analysis, etc).

This Role Will Be Right For You, If:

• You are passionate about our mission and excited about electrification and the opportunity to use consumer products and software to solve grid challenges in the transition to a net zero energy system.
• You have 5+ years of experience relevant to customer engineering such as solutions sales engineering or being a user oriented software engineer.
• You are an all rounder who is energised by managing technical client relationships but can also dive into the codebase to make fixes improvements.
• You have experience deploying complex software in critical infrastructure-like players, mapping API software to existing enterprise stack of ERP, CRM and similar.
• You have experience working with enterprise customers with large IT departments and corresponding work processes and governance mechanisms.
• You are an articulate communicator who has the ability to explain complex, technical issues at the right level depending on the audience.
• You are a nimble operator & team player who can thrive in a dynamic environment and flat organisation where tasks change frequently to fit the requirements of the company.
• You are willing to travel to customer locations on a regular basis.
• Experience from a technical role in third-party API companies is nice to have.
• Pre-sales experience, supporting RfP processes for enterprise customers is nice to have.

What We Offer:

• Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale.
• A mission-driven, fun and caring environment with high drive and ambition.
• Competitive compensation, including a very attractive employee option program - you're part of our journey.
• Access to best in class AI tooling, we think the ceiling on what a small team can do has fundamentally shifted, and we want you to feel that.
• Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand.
• Three annual off-sites to connect with the team in exciting & fun places.
• Flexible, human-first culture.
• Stipend for setting up your home office.

A few things to note:

• Enode is an equal opportunities employer. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.
• Our values are integral to the way we work and are embedded into all our hiring processes. You can read more about our values here.