GolfCave General Manager / Sales Manager

Job Description Job Description Responsibilities include all daily operations, revenue performance, team leadership, and member experience at their assigned GolfCave location. This role owns the location's membership growth and is accountable for building and developing a Ranger team that consistently delivers an outstanding customer experience. Robust aditional compensation tied to obtainable sales goals. Operations - Oversee all daily, weekly, and monthly operational tasks - Ensure facility readiness: caves clean, calibrated, and operational at all times - Perform or delegate monthly maintenance (projectors, CPUs, TrackMan, screens, mats) - Monitor and optimize tee-time scheduling and cave utilization - Manage and track supply inventory and reorder as needed - Handle support calls as required Sales & Membership - Own the location's membership sales goals — monthly, quarterly, and annual - Follow up on all membership, event, and lesson leads with urgency - Handle cancellations, freezes, and billing updates - Welcome all new members and ensure strong onboarding - Perform weekly tee-time audits and call all new members - Monitor active membership count, attrition, and utilization; take corrective action as needed - Ensure all promotions are current and communicated to the team Team Leadership - Recruit, hire, onboard, and train Rangers - Build the monthly schedule and manage all shift coverage and requests - Conduct ongoing coaching, performance feedback, and accountability - Hold monthly ranger meetings: updates, goals, training, and reviews - Coach Rangers on effective sales behaviors and customer interactions - Ensure Rangers are returning missed calls and delivering excellent service Customer Experience - Ensure every guest receives an outstanding GolfCave experience - Review customer experience forms daily — follow up with any scores of 3 or below - Respond to all emails and customer inquiries promptly - Address and resolve complaints and escalations professionally - Ensure that the Berger Golf Standard is being met Company Description Company Overview GolfCave is a 24/7 indoor golf facility providing golfers of all skill levels with the ability to play or practice in the privacy of their own Cave while golfing on the world's most accurate golf simulators, TrackMan. As our tagline, "The Evolution of Golf" implies, we are constantly innovating with technology and methods to provide a better customer experience for golfers, and to drive the indoor golf industry forward. Join GolfCave - The Evolution of Golf. Company Description Company Overview\r\n\r\nGolfCave is a 24/7 indoor golf facility providing golfers of all skill levels with the ability to play or practice in the privacy of their own Cave while golfing on the world's most accurate golf simulators, TrackMan. As our tagline, "The Evolution of Golf" implies, we are constantly innovating with technology and methods to provide a better customer experience for golfers, and to drive the indoor golf industry forward. Join GolfCave - The Evolution of Golf.