Head of CRM & Sales Insight Platforms

Job-ID: 202601358Category: Systems DevelopmentLocation: Philadelphia, PA, United States; New York, NY, United States; Short Hills, NJ, United States; Tampa, FL, United States; Chicago, IL, United States; Arlington, VA, United States; Raleigh, NC, United States; Charlotte, NC, United States; Detroit, MI, United States; Boston, MA, United States; Atlanta, GA, United States; Stamford, CT, United StatesSchedule: Full timePosted: 2026-09-10The RoleThe Global Lead for Sales Process & Analytics is a leadership role responsible for defining, driving, and governing the global strategy within IT for sales technology platforms—primarily Dynamics 365 CRM and Global Sales Analytics.This role ensures that global sales systems, data, and processes align with business strategy across Sales, Marketing, and other key stakeholders. The position combines strategic leadership, platform ownership, vendor and stakeholder management, and oversight of an internal development/operations team.The ResponsibilitiesCollaborate with Business Stakeholders in Sales and Marketing to ensure Sales Related systems align with business strategy.Assist business stakeholders in developing long term strategies that leverage our global Sales platforms across both sales transactions and analytics. Provide thought-leadership in this domain.Work with external suppliers and the internal team to ensure the on-going stability of the various sales platforms – ensuring their reliable performance and availability. Implement and monitor controls as required.Provide management to an internal team who will develop, groom, and prioritize backlog, and clarify and translate business needs into a detailed requirement. Ensure that development aligns with strategic priorities.Ability to communicate strategic technical direction and provide consultation as required to Sales Operations, Marketing and the wider business as appropriate.Work with associated IT Corporate Platform leadership to deliver strategic IT objectives to the businessQualificationsThe QualificationsStrong communication skills.Good understanding of sales & marketing processes in the consulting or insurance broking industry.Experience in a similar role providing leadership and guidance to an internal team with demanding stakeholders.Understanding of PowerBI capabilities and Dashboard design conceptsAbility to understand and work with teams developing solutions in an Agile environmentExperience with Dynamics 365 CRM is highly preferred, but experience with other CRM systems such as Salesforce or Workday would also be acceptable.Other Desired Skills:Understanding of Financial Services Industry, Insurance Broking and ConsultingUnderstanding/Appreciation of Internal Communication and change management within a Global BusinessKnowledge of DevOpsExperience of IT Service Management.This role can be based anywhere in the US on Eastern or Central time.This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.Compensation and BenefitsBase salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).CompensationThe base salary compensation range being offered for this role is $130,000– $160,000 USD per year. This role is also eligible for an annual short-term incentive bonus.Company Benefits (US locations)WTW provides a competitive benefit package which includes the following (eligibility requirements apply):Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. EOE, including disability/vetsResponsibilities-