Customer Service & Sales Supervisor

Job Description

Job Description

About Us

Kanga's Indoor Playcenter is a family-owned indoor playground serving children ages 1-8 and their families. Our goal is to create a fun, safe, and welcoming environment where every guest feels like part of our family. While we take pride in maintaining a clean and well-run facility, our success is driven by outstanding customer experiences and strong sales performance.

Position Summary

We are seeking an enthusiastic, outgoing, and results-driven Customer Service & Sales Supervisor to lead guest engagement, drive party and event sales, and deliver exceptional customer experiences. This position is responsible for increasing revenue through party bookings, memberships, food and beverage sales, and other upselling opportunities while ensuring every family leaves with a positive impression of our business.

The ideal candidate is passionate about customer service, has a proven sales background, and enjoys working with children and families in a fast-paced environment.

Key Responsibilities

Sales Leadership

• Drive birthday party, group event, and private event sales through follow-up, relationship building, and proactive customer outreach.
• Convert customer inquiries into bookings and maximize revenue opportunities.
• Train team members to effectively upsell memberships, food and beverage items, attractions, and retail products.
• Monitor sales performance and identify opportunities to increase revenue.
• Develop strategies to generate repeat visits and customer loyalty.

Customer Service Excellence

• Create an exceptional guest experience for every customer.
• Lead and coach team members on customer service standards and guest engagement.
• Handle customer concerns and complaints professionally and effectively.
• Build strong relationships with guests and foster a welcoming, family-friendly atmosphere.
• Ensure every interaction reflects the company's commitment to hospitality and service.

Team Leadership & Operations

• Lead by example and maintain a positive, energetic work environment.
• Assist with daily operations as needed, including party hosting, front desk support, attraction supervision, food service, and facility cleanliness.
• Support operational standards to ensure a safe and enjoyable experience for guests.
• Work collaboratively with management to achieve sales, service, and business goals.

Qualifications

• Proven track record in sales, customer service, hospitality, retail, or family entertainment environments .
• Demonstrated ability to meet or exceed sales goals.
• Strong communication, relationship-building, and problem-solving skills.
• Experience leading, coaching, or mentoring team members.
• Comfortable engaging with children and families.
• Available to work weekends and peak business periods.
• Flexible and willing to assist in all areas of the business when needed.

What Success Looks Like

• Increased party bookings and event revenue.
• Higher average guest spending through effective upselling.
• Excellent customer reviews and guest satisfaction scores.
• Strong employee engagement and customer service culture.
• Increased customer retention and repeat visits.

In this role, sales and customer satisfaction are the top priorities. We are looking for a leader who can grow revenue, build relationships with families, and create exceptional guest experiences while motivating the team to do the same.

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Company Description