Operations Supervisor

Position Summary The Operations Supervisor provides leadership and support to all team members in accordance with hotel standards, policies and procedures. Ensures guest satisfaction through a commitment to delivering excellent service. Motivates and engages the team to meet brand goals and company expectations with operational efficiency. Duties and Responsibilities − Able to function all hotel operating systems. − Assist with recruiting, onboarding and training. − Ensure staff training is completed to company standards and brand requirements. − Oversee staff scheduling for the departments according to labor standards and forecasted occupancy. − Maintain a professional and high-quality service-oriented environment. − Able to properly communicate with guests, address issues and bring satisfactory resolutions. − Able to forecast and yield manage rates to maximize hotel revenue and fill efficiency. − Maintain requirements associated with Guest Rewards and Loyalty Program. − Ensure group and meeting room business is properly managed. − Work closely with the Housekeeping and Maintenance Department to improve guest service and foster cross-departmental communication. − Respond to feedback on all Social Review sites as assigned by management. − Assist in maintaining and upkeeping time punches and records in the Time & Attendance System. − Assist in conducting staff meetings. − Train and monitor Front Office personnel on all participating marketing and sales programs. − Keep accurate records, documenting all training in personnel files and monitoring staff performance against plan. Complete necessary file folder administrative duties. − Ensure daily checklists are being completed for smooth and efficient operations. − Accurately manage Accounts Receivables and all other accounting records as required. − Monitor Mart sales and inventory. − Monitor breakfast supplies, guest room supplies and other hotel items, and assist with orders. − Assist management in meeting revenue goals and capping expenditures. − Remain current in all the brand standard updates, new procedures and required training. − Work with all departments reinforcing teamwork with a positive attitude to help increase workplace productivity. − Responsible for understanding, training, and implementing hotel emergency procedures. − Able to work a flexible schedule of varied hours including weekends and holidays. − Maintain a safe, secure and healthy work environment by following safety and security protocols and complying with hotel policies and procedures. Physical, Mental and Environmental Demands − Must be able to perform job functions with attention to detail, with efficiency and under time constraints. − Must be able to push and pull up to 50 lbs. and carry up to 20 lbs. − Must be able to bend, reach, kneel, pivot and grip items while working in guest rooms. Skills, Educational Background, Experience and Basic Expectations − Bachelor's degree / Schooling equivalent in Hotel Management/Business Administration. − Minimum 2 years of Front Office/Guest Service experience. − Leadership qualities. − Effective communication and excellent customer service skills − Able to prioritize, organize, strategize and manage workload. − Work cohesively with co-workers as part of a team and able to keep confidences. − Proficient in Microsoft programs. #J-18808-Ljbffr