Medical Device Logistics Specialist

divh2Medical Device Logistics Specialist/h2pInfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care./ppInfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The companys Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets all completed to factory specifications./ppHeadquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas and Ontario, Canada./ppThe Medical Device Logistics Specialist supports healthcare clients by delivering, cleaning, inspecting, and ensuring the readiness of medical equipment, primarily infusion pumpsacross clinical and satellite locations in a defined geographic area. This role ensures equipment is processed efficiently between patient uses in compliance with company protocols and healthcare standards. Working in a highly mobile, field-based environment, the specialist is responsible for transportation, basic device checks, decontamination, and maintaining accurate documentation in the companys management systems. As a key liaison to customers, this role helps ensure timely equipment availability and delivers high-quality, customer-focused service while maintaining accountability and attention to detail./ppIn this role, the ideal candidate will:/pulliPerform cleaning, disinfection, and basic maintenance of company devices used in clinical settings./liliEnsure timely turnaround of devices between patient uses to support uninterrupted clinical operations./liliMaintain accurate records of device usage, processing, and inventory./liliFollow all infection control and safety protocols as outlined by both the company and the customer site./liliCommunicate effectively with clinical staff and internal teams to report issues, request supplies, or escalate concerns./liliConduct routine checks to ensure devices are functioning properly and report any malfunctions./liliSupport training and onboarding of new staff at the customer site as needed./liliMaintain a clean, organized, and compliant work area./liliConsistently uphold and exceed QA and QC standards while meeting production goals by adhering to established protocols, working efficiently, and collaborating with team members and client personnel to ensure high-quality results and optimal workflows./liliDelivering cost-effective and timely maintenance of medical devices to meet customer needs./liliRecording key details of service actions and observations regarding devices conditions and operations. This essential process helps build a devices history and provides customers with more valuable insights. Precisely adhere to established processes and procedures to diagnose, test, and recertify devices./liliAccurately documenting actions into the company management systems including correct details on labor, equipment, and performance results./liliComprehend and implement the principles of 5S workplace organization./liliEnsure completion of annual compliance training to maintain regulatory standards, uphold company policies, and promote a culture of accountability and ethical practices./liliProvide valuable feedback to leadership regarding emerging issues with devices and processes, contributing to continuous improvements in service quality, efficiency, and customer satisfaction./liliStay flexible, open-minded, and eager to learn while sharing knowledge with colleagues, ensuring that the team collectively always meets and exceeds customer expectations./liliConsistently and efficiently perform routine maintenance on a select range of device models/liliAccurately document and submit expense reports in a timely manner, ensuring compliance with company policies and maintaining transparency in field-related expenditures./liliDeliver exceptional customer service by ensuring clear, concise, and effective communication with clients, fostering strong relationships and consistently achieving high levels of customer satisfaction./liliDemonstrate strong self-management skills by independently prioritizing tasks, meeting deadlines, and maintaining productivity with minimal supervision in dynamic field environments./liliTravel to and between client sites to perform on-site decontamination, evaluation, testing, and support, ensuring high-quality service delivery and client satisfaction./liliPerform annual preventative maintenance and remediation services as needed on assigned medical equipment./liliPerform other related duties as required to support departmental goals and organizational needs./li/ulpSupervisory responsibilities: This position has no supervisory responsibilities./ppRequired qualifications:/pulliOwn transportation, and active/valid car insurance./liliValid and unexpired Drivers License at all times./liliReal ID (eff May 2025) or U.S. Passport/li/ulpThe ideal candidate will have the following qualifications:/pulliHigh school diploma or equivalent required; associate degree or technical certification preferred./liliPrior experience in a healthcare or device processing environment is a plus./liliStrong attention to detail and ability to follow strict protocols./liliExcellent communication and interpersonal skills./liliAbility to work independently at a customer site with minimal supervision./liliBasic computer skills for logging data and communicating with internal systems./liliPerform basic troubleshooting to identify and resolve common technical or operational issues./liliExceptional verbal and communication skills as well as strong organizational skills/liliKnowledge of Microsoft Office Suite to include word, excel and outlook./liliAbility to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals./liliAbility to write routine reports and correspondence./liliAbility to apply common sense understanding to carry out instructions furnished in written, oral or diagram form./liliAbility to add, subtract, and match numbers./liliAbility to deal with problems involving several concrete variables in standardized situations./li/ulpPersonal and professional attributes:/ppThe ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:/pulliStrong work ethic/liliSound judgment/liliProven written and verbal communication skills/liliNatural curiosity to pursue issues and increase expertise/liliPursue and design innovative analytical performance metrics/liliThe courage to promote and defend ideas and analyses/liliPassionate about InfuSystem and serving customers and patients/liliStrives to make an impact on improving our business processes and results/liliExemplary honesty and integrity/liliAbility to collaborate effectively and work selflessly as part of a team/li/ulpPhysical demands:/ppThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppWhile performing the duties of this Job, the employee is regularly required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit, walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Be comfortable working in a clinical environment with exposure to medical equipment and cleaning agents/ppWork environment:/ppThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppWhile performing the duties of this/p/div

InfuSystem, Inc.