Collab: Tech Specialist

Job Description

Job Description

Collab: Tech Specialist

This is an opportunity to be part of something bigger, to help people connect, learn, and embrace the future with confidence. If you’re ready to engage, educate, and inspire, we invite you to join us in shaping the next generation of digital experiences.

Town & Country Federal Credit Union is looking for a friendly, engaging individual who loves working with people and is curious about new technology. As a Collab: Tech Specialist, you’ll help members and guests explore our interactive Collab: Tech space, where technology and community come together.

This isn’t a technical support or IT role, it’s about making technology approachable, showing people how to use it, and helping them feel confident with tools like our mobile banking app, voice AI, and other digital solutions. We’ll train you on the technology, we just ask that you bring enthusiasm, people skills, and willingness to learn.

At Town & Country, we believe progress happens when people connect, share ideas, and learn together. Collab: Tech is our way of creating a welcoming, hands-on space where guests can learn about and experience new technology in action.

Function and Responsibilities

As a Collab: Tech Specialist, your goal is to make technology approachable and engaging while fostering an environment where people feel encouraged to explore new ideas.

• Welcome visitors and create a friendly, engaging experience in the Collab: Tech space.
• Show members how to use our digital banking tools and other emerging technologies.
• Demonstrate new products and services so visitors leave feeling confident and informed.
• Act as a connector, introducing people to opportunities within the credit union and the community.
• Support Collab events by assisting with technology demonstrations and engaging with attendees.
• Stay curious and up to date on new tools so you can share them in simple, relatable ways.

Interpersonal Skills

This role requires an engaging communicator who enjoys helping people feel comfortable with technology. The ideal candidate is adaptable, curious, and energized by personal interactions.

• A people person, you enjoy meeting new people and making them feel comfortable.
• A natural teacher, you can explain new ideas in clear, simple terms.
• Adaptable, you enjoy learning and aren’t afraid to try something new.
• Energetic and positive, you bring enthusiasm to every interaction.
• Experienced in customer service, retail, hospitality, or a related field.

Why You’ll Love It Here

• Competitive pay and benefits: [Medical (HSA), dental, vision, short- and long-term disability, life insurance, parental leave, vacation, paid holidays, paid volunteer hours, 401K, bonus plan, profit sharing, tuition reimbursement, corporate logo wear, insurance, and credit union product discounts, and lots of perks!].
• A fun, innovative work environment where your role makes a real impact.
• The chance to be part of something bigger—helping people connect, learn, and embrace the future with confidence.

Education & Experience

One to three years of similar or related work experience. 2-year college degree, or completion of special certification or licensing, or completion of specialized training courses conducted by vendor, or job specific skills acquired through an apprenticeship program.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. If an employee requires a reasonable accommodation based on a disability, he or she must notify his or her direct supervisor or human resources.

• Enters and locates information on computer.
• Presents information to individuals and/or small or large groups.
• Communicates effectively in person or by using electronic equipment and devices.
• Creates documents, reports, etc., using a computer, pen, pencil or other means of recording information.
• Grasps and manipulates objects of different size and weight, requiring fine motor skills
• and hand-eye coordination.
• Visually locates and identifies information, often in small print.
• Reads information, often in small print.
• Stands for long periods of time.
• Repetitive motion with hands and arms while using computer.
• Lift up to 25 lbs.

Location

This position is located at our Collab: Tech location at 59 Middle Street, Portland, ME 04101

Benefits
Medical (HSA), dental, vision, disability insurance, Maine Paid Family Medical Leave, life insurance, Employee Assistance Program, 401K employer match, profit sharing, generous paid vacation and holidays, paid volunteer days, bonus plan, tuition reimbursement, corporate logo wear, credit union product discounts, and lots of perks!

This is an opportunity to be part of something bigger, to help people connect, learn, and embrace the future with confidence. If you’re ready to engage, educate, and inspire, we invite you to join us in shaping the next generation of digital experiences.

Apply today and be part of the movement toward a more connected and innovative future!