Contact Center Representative

Job Description

Job Description

About Total Community Credit Union

For over 60 years, Total Community Credit Union has served the Downriver community with personalized financial solutions, competitive loan rates, and a member‐first approach. We’re a close‐knit team that values collaboration, growth, and community impact. If you’re looking for a workplace where you’re supported, appreciated, and encouraged to grow, you’ll feel right at home here.

What You’ll Do

As a Member Services Specialist in our Contact Center, you’ll be a key voice of TCCU, helping members with their everyday financial needs. Your responsibilities include:

• Answering incoming calls and responding to voicemails with professionalism and efficiency
• Assisting members with account inquiries, online banking support, and card services
• Processing payments, ordering debit/credit cards, and supporting ATM/VISA issues
• Opening and closing accounts and accepting loan applications
• Researching and resolving account discrepancies
• Providing friendly, accurate service while maintaining confidentiality
• Educating members on credit union products, services, and promotions
• Following credit union procedures and financial regulations

What We’re Looking For

• Strong customer service and communication skills
• Friendly, positive, member‐focused attitude
• Ability to multitask in a fast‐paced environment
• Comfort with computers and financial systems
• Previous banking, credit union, or call center experience preferred
• CU Answers or credit union software experience is a plus

Education

• High school diploma or equivalent required
• Associate or bachelor’s degree in business, finance, or related field preferred

Your Job Classification & Schedule: Full-time, Monday–Friday

Why You’ll Love Working Here

• Supportive, family‐like work culture
• Medical, dental, and vision insurance options
• 401(k)
• 401(k) match
• STD, LTD, & AD&D
• Life insurance
• EAP
• Paid time off
• Paid holidays + floating holidays
• Opportunities for growth and advancement

Equal Opportunity Employer: TCCU is proud to provide equal employment opportunities to all qualified applicants.

For more than 60 years, Total Community Credit Union has helped individuals and families throughout Michigan achieve their financial goals through personalized service, competitive lending solutions, and a member-first approach. We are committed to creating a supportive workplace where employees are valued, empowered, and given opportunities to grow their careers.

Company Description

For more than 60 years, Total Community Credit Union has helped individuals and families throughout Michigan achieve their financial goals through personalized service, competitive lending solutions, and a member-first approach. We are committed to creating a supportive workplace where employees are valued, empowered, and given opportunities to grow their careers.