Robotaxi Operations Manager

Tesla Operations Manager For Robotaxi ProgramTesla continues to scale at breakneck speed aligned with our mission to accelerate the world's transition to sustainable energy. At Tesla, our Operations Managers are the front-line leaders of our Service, Delivery, Collision, and other operations. They manage day-to-day operations and proactively develop team members to reach their full potential. Our Operations Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials.To facilitate the growth of our Robotaxi program, the North America Service Operations team is seeking a dynamic problem solver with exceptional ability to challenge us to think differently. The right person is hungry to dive into critical challenges, breaking down silos and partnering closely with cross-functional teams across Tesla to drive the business forward, while building an all-star team to maintain our Robotaxi fleet.ResponsibilitiesLead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoringMonitor service trends and develop standards and processes to maintain the uptime of the Robotaxi fleetUnderstand and improve all aspects Robotaxi Service performance, championing safety, efficiency, quality, and technical acumen in Service operationsLead daily operations, from Service to cleaning to managing our Lost and Found processEmbrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindsetAct in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customersCoordinate across the market and other teams at Tesla to remove blockers to the growth of the Robotaxi programRequirementsStrong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong problem-solving skillsExperience leading teams and managing a diverse group of roles and responsibilitiesAnalytical mindset and courage to question the status quo – ability to ask structured questions and quantify impact if you recognize an opportunity to improveLow ego and hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the teamRelentless drive for excellence that stands out among peers, regardless of backgroundExperience running complex processes using Lean or other techniquesAbility to influence and build relationships without authority, from front-line technicians to executive leadershipCompensation & BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Medical plans > plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&DShort-term and long-term disability insurance (90 day waiting period)Employee Assistance ProgramSick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation $121,600 - $182,400/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.