IT Intern - Technical Support Services

Experience the excitement of working in the entertainment industry at Canterbury Park—home to thrilling live horse racing every summer and year-round action in our Card Casino, Racebook, and Events.

Canterbury Park offers competitive pay and an attractive benefits package for part-time team members. Our team members enjoy paid time off, floating holidays and holiday premium pay. For eligible team members, we provide a comprehensive benefits package that includes life, critical illness, accident and hospital indemnity insurance; a 401(k) retirement plan with employer matching; robust wellness programs designed to promote overall health and well-being; and much more. Additional exciting perks include free admission to live racing events, exclusive access to special event privileges, and a wide variety of discounts at local businesses and throughout Canterbury Park. These benefits are carefully designed to not only enhance your experience at work but also contribute to a vibrant and rewarding lifestyle in the community.

Job Summary:

The IT Support Intern provides technical support for Canterbury Park employees by troubleshooting hardware, software, and system-related issues. This role is responsible for supporting day-to-day IT operations, maintaining end-user workstations and peripherals, configuring systems and applications, and ensuring timely resolution of support requests. The IT Support Specialist works closely with the Senior IT Manager to deliver reliable technical support and a positive user experience across the organization.

Essential Duties and Responsibilities:

Leads by example Responsible for maintaining a high degree of hospitality, as well as a

positive and professional demeanor at all times. Creates high levels of morale, fosters teamwork, and inspires collaboration. Provide Tier 1 software and hardware support to end users. Troubleshoot and resolve technical issues through hands-on desktop support,

including installing, upgrading, and configuring software, systems, and applications. * Test and verify solutions to ensure issues have been fully resolved and perform post-resolution follow-up with users as needed. * Respond to user inquiries by identifying problems, researching solutions, and guiding users through corrective steps. * Follow up with users to ensure a high level of customer satisfaction and issue resolution. * Set up and deploy new workstations, peripherals, and related equipment, including devices such as barcode scanners. Maintain and manage IT asset inventory and tracking processes. Develop and maintain a working knowledge of software, hardware, and systems

utilized at Canterbury Park. * Perform all other duties as assigned.

Required Qualifications:

* Acquired or pursuing an associate degree in Information Technology, Computer Science, or related field preferred; equivalent work experience may be considered. * Basic knowledge of Windows operating systems, Microsoft 365 applications, desktop hardware, printers, and peripherals. Experience troubleshooting software, hardware, and connectivity issues. Strong customer service and communication skills with the ability to support

users of varying technical skill levels. * Canterbury Park conducts pre-employment screening for all positions which includes a criminal background check and verification of work history. Must be able to attain a Minnesota Racing Commission (MRC) license. Flexible schedule including weekends, evenings and/or holidays.

Working Conditions and Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Maintain a flexible working schedule, which may include nights and weekends during the live race season. * Must be able to interact with guests, co-workers and vendors in a professional, courteous manner. Must be able to sit for extended periods of time. Requires frequent standing and walking throughout the workday. Must be able to work outdoors in varying weather conditions as needed. Must be able to lift and carry up to 20 pounds. Must be comfortable working on ladders when necessary. Requires frequent use of hands, wrists, and fingers for computer and

technical support tasks.