Decatur - Service Advisor - Full-time

Service Advisor

The Service Advisors are the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible. The ideal candidate has a high school diploma or GED, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. Ford Manufacturer Certification is a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

Behaviors

Preferred

Team Player: Works well as a member of a group Loyal: Shows firm and constant support to a cause Leader: Inspires teammates to follow them Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Job Security: Inspired to perform well by the knowledge that your job is safe Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Financial: Inspired to perform well by monetary reimbursement Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

2 years: Automotive Background; dealer-level or large facility experience

Preferred

Ford Manufacturer Certification Customer Service

Licenses & Certifications

Required

DRIVER'S LICENSE