Analyst - Processing

44580BR

Extended Job Title:

Analyst - Processing

Position Description:

Analyzes and coordinates office services such as personnel, budget preparation and control, fiscal affairs, equipment utilization, records control, and special management studies.

Requisition ID:

44580BR

Travel Required:

None

Major/Essential Functions:

• Handle and maintain confidential records on all Texas Tech University prospects and applicants.

• Research issues regarding application documents and problem solve; anticipate next steps and prioritize workload.

• Answer calls through call center software and provide accurate information to callers regarding TTU processes, policies, and next-steps.

• Cross train on all processes within Admissions processing.

• Oversee assigned files as well as a specialization within the unit, ensuring accuracy and timeliness in processes.

Grant Funded?:

No

Pay Basis:

Hourly

Schedule Details:

Overtime as needed; one Saturday per month during peak seasons

Work Location:

Lubbock

Preferred Qualifications:

• Working knowledge/proficiency in operation of Microsoft Office Suite, ten key and call center software, as well as admissions policies and procedures, enrollment goals, and university facts.

• Ability to learn and become proficient with customer relationship software and various other software applications is required.

• Ability to communicate effectively with prospective students, parents, and other constituents.

• Be comfortable in busy, open concept room with shifting priorities.

• Effective interpersonal and problem solving skills.

• Excellent verbal and written communication skills.

• Experience working in post-secondary environment preferred.

• Previous customer services experience helpful.

Department:

Admissions

Required Attachments:

Cover Letter, Professional/Personal References, Resume / CV

Job Type:

Full Time

Shift:

Day

Required Qualifications:

Bachelor's degree in job related field plus one year of related experience; OR a combination of related education and/or experience to equal five (5) years.

Does this position work in a research laboratory?:

No

Navy Enlisted Classification Code:

1802, 641X

Army Military Occupational Specialty Code:

42L, 42E

Air Force Specialty Code:

3A1X1

Marine Military Occupational Specialty Code:

0111, 0101

Safety Information:

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

About the University:

Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

Job Family:

Academic & Student Services

Job Sub Family:

Admissions & Recruitment

Hourly Pay Range:

$16.39 - $21.30 - $26.25