MEDICAL RECORDS TECH (ROI)

Department: Department of Veterans Affairs This position is located in the Health Information Manager VA Healthcare System. MRTs (ROI) are responsible for educating requestors on requirements for submitting requests for health information. They receive and validate authorization forms and requests for information and prioritize requests according to policies and regulations. Key Responsibilities Major Duties Include: The incumbent processes all incoming requests to the facility for ROI along with information required by the VA Regional Office through the Automated Medical Information Exchange (AMIE), referring only problem cases to the Supervisor. Evaluates validity of each request. Determines which information is to be released in compliance with existing laws (Privacy Act of 1974, Freedom of Information Act (FOIA), and HIPAA. Ensures that proper authorization exists before release is made. Processes the request to the requesting agency or individual. Inputs all requests into the ROI software for logging and tracking of these requests. Receives and directs callers and visitors. Receives and/or gives out forms and assists visitors and/or callers with the completion of forms or documents. Responds to questions from patients concerning services. Provides advisory and technical assistance to patients, administrative staff and professional staff regarding release of information. Inquiries vary widely and information given requires explanation of office functions, describing specific requirements, providing basic instructions, or a similar degree of detail. Searches records or files to compose responses, including electronic searches to retrieve and summarize hard-to-locate data. Locates materials that would verify information given. Reviews paper and electronic health records (i.e., scanned notes, reports, special tests, etc.) to identify material to be photocopied/printed/written to electronic media and released. Composes responses to routine requests for release of patient information. Selects and compiles information from health records and prepares correspondence, typically using standard form or standard formats for letters. Ensures the information released is limited to what is specifically authorized and to the person or agency designated to receive it. Composes detailed explanations in response to correspondence received, arranging information into logical sequence and appropriate format; and choosing appropriate words and expressions to convey the desired tone. Determines extent and tone of replies independently. Resolves conflicting or inconsistent information found on initial requests. Processes Social Security requests for health information using ROI software. Downloads documents from the EHR, including scanned images, onto a secure Network Drive. Accesses the secured Social Security Web page and uploads the documents to the Web portal. Transfers the confirmation codes to the ROI software and closes the requests in both the ROI and Social Security software. Completes and processes routine releases of information to other VA and Federal Agencies and when requested, to patients and their families, insurance representatives, physicians, hospitals, and city and state health agencies according to VA directives. Accurately enters all requests into the ROI software with necessary information for each request for health information. Completes necessary transactions for deposit of money collected from subpoenas, legal fees, and processing fees for release of information to individuals and insurance companies. All other duties as assigned. Work Schedule: 8:00am - 4:30pm, Monday - Friday Recruitment Incentive (Sign-on Bonus): Not authorized Permanent Change of Station (Relocation Assistance): Not authorized Pay: Competitive salary and regular salary increases. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position. Functional Statement #:62351F, 62348F, 62347F Permanent Change of Station (PCS): Not authorized Requirements & Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.For further information, visit: Which agency is hiring for this position? This position is with Veterans Health Administration, Department of Veterans Affairs. What is the salary for this position? The posted pay range is $36409 – $59031/yr. Is this position remote or telework eligible? This position is eligible for telework. What is the application deadline? Applications close on 2026-10-23. Who is eligible to apply? This position is open under the 'Public' hiring path. Related Searches MEDICAL RECORDS TECH (ROI), MEDICAL RECORDS TECH (ROI) jobs, MEDICAL RECORDS TECH (ROI) careers, apply MEDICAL RECORDS TECH (ROI), MEDICAL RECORDS TECH (ROI) in Charleston, MEDICAL RECORDS TECH (ROI) jobs Charleston, MEDICAL RECORDS TECH (ROI) in South Carolina, MEDICAL RECORDS TECH (ROI) jobs South Carolina, jobs in Charleston, careers in Charleston, jobs in South Carolina, federal jobs in South Carolina, government jobs South Carolina, jobs near Charleston, South Carolina, Veterans Health Administration, Veterans Health Administration jobs, Veterans Health Administration careers, Veterans Health Administration Charleston, Department of Veterans Affairs, Department of Veterans Affairs jobs, Medical Records Technician, Medical Records Technician jobs, USAJOBS Medical Records Technician, public jobs, telework eligible jobs Source: USAJOBS.gov — U.S. Federal Government #J-18808-Ljbffr