Customer Service Associate

Position Title: Customer Service Associate Job Description: POSITION TITLE: Customer Service Associate STATUS: Part time/Seasonal (No SURS) DEPARTMENT: Bookstore DIVISION: Finance and Administrative Services CLASSIFICATION: Non-exempt UNION: Non-union REPORTS TO: Manager, Bookstore & Auxiliary Support Service PLACEMENT: Temporary HIRING RANGE: $15.00 hourly Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. POSITION SUMMARY This is an “hours as needed” position throughout the year with no weekly guarantee of hours, to assist with retail operations of the Joliet Junior College Bookstore. Provides excellent customer service and assistance as necessary and directed. Receives payment, makes change accurately and obtains credit authorization as necessary for retail transactions. Assists with cleaning, organizing and stocking retail shop, setting displays, and inventories. Requires standing, walking, bending, climbing throughout the entire work day and the ability to lift, stack and maneuver objects. ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES 1. Provide excellent customer service to all Bookstore patrons. 2. Operate cash registers, process cash/check/credit card transactions, financial aid/job training grants/scholarships, refunds/exchanges, book buyback, department/desk copy charges, etc. 3. Receive and direct customers, answer telephones, handle all inquiries, complaints, and other customer service functions. 4. Create store product records in BookLog POS system for new merchandise. Work with multiple database systems: BookLog, Colleague, WorkDay, MS Office, e-commerce online ordering software, and other bookstore related software. 5. Handle merchandise from dock to shelf including POS data entry. 6. Process online/phone book orders including packaging & shipping and maintain related records. 7. Assist with physical inventory throughout the year. 8. Assist with merchandising/display of books and all merchandise in store. 9. Assist with general maintenance of store. 10. Assist at all campuses as needed during the year. 11. Perform other duties as assigned. MINIMUM QUALIFICATIONS 1. High School Diploma or equivalent. 2. Self-motivated, energetic team player with multi-tasking abilities. 3. Basic math aptitude and strong written/oral communication skills. 4. Ability to operate basic office equipment including PC/cash register. 5. Schedule availability must include morning, afternoons, evenings and extended hours during rush. 6. Must be available to work required weeks and all store hours during rush periods. 7. Ability to quickly learn new processes and procedures. 8. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence. 9. Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality. PREFERRED QUALIFICATIONS 1. Previous retail experience. 2. Cash handling experience. 3. English and Spanish verbal and written communication proficiency. 4. Demonstrated multicultural competence. PHYSICAL DEMANDS 1. Ability to lift up to 50 lbs. 2. Ability to stand for extended periods of time. 3. Ability to travel between campus locations. WORKING CONDITIONS • Duties performed in a usual retail and office environment as well as a warehouse setting and shipping/receiving dock area. BENEFITS No Benefits Full Time/Part Time: Part time Union (If Applicable): Scheduled Hours: 28 Founded in 1901 as the nation’s first public community college, JJC’s dedication to student learning, community prosperity, and personal growth has influenced generations of students and community partners. Our six campuses and extension centers ensure accessibility and empower 30,000 students annually to improve their lives through the power of education. Our commitment to our mission drives the change and innovation necessary to meet the evolving needs of our students, employees, and community. Our continued success is drawn from talented, diverse, and committed employees whose knowledge and passion for education create a thriving culture both in and out of the classroom. JJC supports an inclusive and collaborative environment where everyone can learn, grow, and perform at their best. We invite you to apply your skills and experience in a way that supports excellence and rewards your contributions. Join our family and make JJC your first choice! ANNUAL CLERY SAFETY REPORT (ASR) NOTICE Joliet Junior College is committed to assisting members of the JJC community in providing for their own safety and security. The annual CLERY security report is available at the JJC Police Department website: along with other safety information. If you would like to receive the ASR in booklet form, you may stop by the Campus Police Department located on Main Campus in G-1024 or call Campus Police at View phone number on click.appcast.io. The website and booklet contain information regarding campus security and personal safety such as crime prevention and reporting, police law enforcement authority, disciplinary procedures and other related security policies. They also contain information about crime statistics for the three previous years for all JJC campuses, property owned and controlled by JJC District 525 and on public property immediately adjacent to JJC campuses. This information is required by law and is made available by the Joliet Junior College Police Department.