Patient Services Representative

Onsite Position - Contract OnlyLocation: 2111 Ogden Ave, Aurora, IL, 60504Key ResponsibilitiesAnswers telephones courteously and in a timely manner abiding by the "Telephone Etiquette" RCMG established competency.Takes complete and accurate patient messages.Schedules appointments for providers according to their scheduling guidelines and schedule template; links referrals to the appointment as applicable.Communicates with the clinical staff to keep patients aware of wait times.Collects necessary registration information including patient registration forms, copy of insurance card and patient identification card upon registration; monitors upcoming appointments in the patient registration work queue to assure that registration is as complete and accurate prior to the patient's arrival.Requests and collects the appropriate co-pays, deductibles, etc., at the time of registration following the RCMG Patient Payment at Time of Service policy.Maintains overall appearance of waiting room.Discharging patients; collecting balance due from patient (current or outstanding balance as appropriate; scheduling follow-up appointments, enters recalls into the practice management system as needed for follow-up reminders.Verifies the appropriate insurance authorizations have been obtained and are valid for a patient's upcoming visit as dictated by the patient's insurance plan.Balances individual cash drawer at the end of the business day according to established practice guidelines.Manage and process incoming fax queue, open/distribute daily mail as applicable.Assists in providing meaningful orientation and ongoing experiences to new staff.Other duties as assigned.Position RequirementsHigh school diploma or equivalent required. Some college preferred.Electronic medical record experience, specifically Epic, a plus.Microsoft Office Suite a plus.Excellent oral/written communication skills.Excellent organizational skills, detailed oriented.Flexible; able to adapt to change.Bilingual (Spanish) capabilities a plus.