Universal Teller

Universal Teller PositionAs a Universal Teller, you will deliver an outstanding customer experience by assisting customers with all consumer banking needs to include transactions, account opening/maintenance, consumer loans, online banking and mobile banking assistance, onboarding, cross-selling of bank products and services, and resolution of customer service issues. As a representative of the bank, you are required to present a positive and professional image at all times. This role is highly visible in the Bank and requires a high level of professionalism and self-awareness.Job RequirementsHigh school diploma or equivalent requiredSix months of previous customer service, cash handling or retail experience preferredCompetenciesAbility to listen and identify the needs and wants of a customer as well as making quick decisions independentlyPossess knowledge of various functions of the bank and where to find answers or informationAbility to multi-task and change focus quickly without being stressed or overwhelmedAbility to be self-motivated, self-driven and self-sufficientAbility to absorb, retain, and utilize training and operational knowledge efficientlyPossess proficient computer skillsPresent as professional in appearance and attitudeDuties and ResponsibilitiesEstablish a professional presence in the community as a representative of the bankPossess a strong attention to detail and consistently display a positive attitudeMaintain professional appearance and dress and abide by the dress codeSuccessfully complete all training programs required for the Universal Teller to include teller transactions, account opening, consumer lending, customer service standards, procedures and systems trainingPossess superior knowledge of Bank products and services, delivering professional presentation, explanation and selling of products and services matched to customer needsEffectively and efficiently assist all customers with any consumer banking need, including transactions, account opening, and consumer loansIdentify opportunities to refer customers to other areas of the Bank, including Commercial, Mortgage, and Investment divisions as appropriateContinuously identify/execute any cross-selling opportunities for the customerConduct customer and bank transactions with accuracy, efficiency and professionalism, meeting the high-quality service delivery standards of the BankAdhere to all branch operations policies and procedures and follow the assigned process. These tasks include but are not limited to opening/closing procedures, cash items, night/day drop and CTRManage and achieve service standard goals, cross-selling goals, transactional goals, and other key performance indicators as requiredCreate ownership of customer relationships by maintaining contact with customers to offer appropriate products and services, financial advice and assistance with financial needsProtect all customer and bank information at all times, adhering to customer privacy and information security policies, and maintain branch security standardsMaintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirementsConsistently support, uphold and model the organization's core values and standardsComplete other duties as assigned as determined by management to be reasonable and beneficialPhysical RequirementsYou will regularly be stationary at a workstation, frequently operating a computer and helping customers with transactions. You will frequently traverse around the branch or work area to help customers, go to the vault or to operate branch equipment. This role requires operating a computer or other office machinery efficiently in order to complete your job functions. While performing the duties of this job, the employee is regularly required to communicate effectively with customers and employees. You will frequently communicate through various channels such as talking, listening, and typing. Must be able to accurately gather and process verbal and written information and properly inspect documents. This job requires the ability to absorb, retain, and utilize training and operational knowledge efficiently. The physical environment is indoors for the majority of the job functions. Occasional outdoor work may be required for tasks such as checking an ATM/ITM, assisting a customer and surveying outdoor areas. You will be occasionally required to lift up to 50 pounds. Occasional travel to other branches may be required.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.