Front Office Manager

Our company is seeking a highly organized and customer oriented Front Office Manager to oversee the daily operations of our front desk. The preferred applicant must possess exceptional communication skills with strong leadership and problem solving skills. The focus of the role is to ensure that our guests have a positive and memorable experience from check in to check out. Key responsibilities: Responsible for the direction/development of Reception department. Keep the management updated with regular and constant feedback Implement and maintain all control standards, policies and procedures established by the hotel. To coordinate and maintain staff roster, scheduling work shifts to ensure proper staffing levels. Liaise with HR/training department to implement optimum orientation and training As Reception Manager, recommend changes, suggest improvements and advise the management Co-ordinate between Housekeeping, maintenance and front office teams. Responsible for overseeing daily operations of the front desk staff to ensure guest satisfaction. Monitor all accounting procedures for cash and credit card transactions Qualifications Certification in Hospitality, Business Administration or equivalent will be considered an asset. Exceptional customer service and communication skills, both written and verbal. Strong analytical and problem-solving skills, with the ability to make effective decisions. Experience with hotel reservation systems, property management systems, and Microsoft Office. Why Join Us? Competitive salary and benefits package. Opportunity to work in a professional and friendly environment. Career growth and development opportunities within the company Applicant must be residing in malta and should have minimum two years of experience in this similar role. #J-18808-Ljbffr