Senior Manager - Audit, Global Servicing

Job ID: 26013678Posted: 2026-09-08Location: Phoenix, AZ, United StatesSalary: $103750 - $174750 annually + bonus + benefitsJob Function: Internal AuditSchedule: Full timeWorkplace: HybridCareer Area: Operational Risk Management and Control ManagementCompany: American ExpressDescriptionAbout the Internal Audit Group at American Express Our Internal Audit Group is a worldwide function with 400+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role Our Internal Audit Group is seeking an experienced Audit Senior Manager – Global Servicing in a hybrid role located in the Phoenix office to help advance and grow our audit coverage across the Global Servicing business function. The IAG Global Servicing Senior Manager role will help manage and execute core Global Servicing audits, business monitoring, support remediation of regulatory action plan validations, and additionally support our Conduct, Internal Fraud, and Insider Risk team as needed. The ideal candidate will have strong problem-solving skills, excellent attention to detail, and the ability to communicate audit issues and results effectively.ResponsibilitiesKey ResponsibilitiesAct as an Auditor in Charge (AIC) on more complex audits and/or lead multiple simultaneous low-risk audits, executing and managing the audit engagement end-to-end, planning audit projects, defining objectives and scope, and coordinating with control groups and external auditors to ensure effective execution; conduct L1 reviewsAnalyze/review audit results and documentation to evaluate effectiveness and efficiency, synthesizing audit findingsLead audit client meetings and walkthroughsDevelop test steps, audit findings, and the audit report in accordance with IAG policies and proceduresGuide team on how to validate and execute corrective actions / Management Action Plans (MAPs) are impactful, sustainable, and improve the control environment of the business unitSupport business monitoring activities with audit leadership, tracking key metrics to identify control issues and trends; stay up to date with evolving industry trends, external news and regulatory changes, and analyze the impact to the business exams Delegate tasks to team members; guide Senior/Staff in assessing risks, evaluating control design, and executing audit tests; review and provide feedback on work papersServe as a People Leader, providing mentorship, coaching, and career development support for direct reports Effectively coach, teach, mentor, and develop less experienced colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit and analytic lifecycle, audit methodology and best practicesConduct post-audit feedback discussions with audit team members to provide actionable feedback, support development, and recognize accomplishments Guide team to proactively and routinely communicate task status, roadblocks, challenges, suggesting potential solutions to the team Begin to develop subject matter expertise in a specific line of business Serve as the first level of escalation, effectively navigating problems and difficult conversations Attend report / issue conversations with management, work with Director / Team Leader to communicate and action on next steps Report on assigned tasks in client reporting meetings; assist with preparing materials for Regulatory exams Follow-up with management to ensure management action plans are closed effectively and timely QualificationsMinimum Qualifications6+ years of audit experience Prior experience working at a Big Four / G-SIBDemonstrates strong written and verbal communication skills to deliver deliverables with quality, and actionable value-add feedback to management on issues, opportunity areas, and deficiency solutions Effectively leads a team in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities Applies critical thinking to break-down complex problems into components, and solve using data analysis, process, risk control knowledge, and experience to drive risk-based conclusions and decisionsApplies control theory and professional auditing practices throughout the audit lifecycleUnderstands regulations, regulatory risks, accounting, and financial industry best practices relevant to the business, including emerging technology and data considerations, and incorporates into the audit approach to enhance outcomesPreferred QualificationsKnowledge of enterprise / operational risk management processes including regulatory exam management / regulatory affairs, issues management, new product approval, third-party / vendor risk management, etc.Relevant professional certifications (e.g., Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), etc.)Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualizationEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.About the TeamAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.