(USA) Member Specialist

Position Summary Sam's Club #8266 5600 Landers Rd, North Little Rock, AR 72117-1903. 10 open positions. What You'll Do Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self‑service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps. Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management. Maintains entrance and exit areas. Acknowledges members, verifies membership cards, identifies member needs, and assists with purchasing decisions. Locates merchandise. Promotes the company's products and services. Zones the area. Arranges and organizes merchandise. Assists members with transporting items. Maintains a safe shopping environment. Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures. Maintains paperwork, logs, and other required documentation. Executes emergency response procedures and ensures compliance with security and safety practices. Assists with the training of Member Frontline Services associates on company processes and procedures. Teaches new technology and tool functionality. Delivers new programs rollout training. Provides continuous learning and process improvement opportunities. Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans and applying these in executing business processes. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Embraces diversity, works as a team, builds strong relationships, communicates with impact, energy, positivity, mentors others, keeps the highest standards of integrity, and serves customers and members with a customer‑first mindset. Drives continuous improvements, utilizes new technologies, and supports others through change. Primary Location 5600 Landers Rd, North Little Rock, AR 72117-1903, United States of America. Qualifications Retail experience including operating front end equipment (cash register) and working with mobile retail applications. Compensation and Benefits Hourly Wage : $17.00 – $25.00 per hour. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour, based on schedule, facility, season, or specific work performed. Health Benefits include medical, vision, and dental coverage. Financial Benefits include 401(k), stock purchase, and company‑paid life insurance. Paid Time Off includes PTO, parental leave, family care leave, bereavement, jury duty, and voting. Amount varies by classification and length of employment, meeting or exceeding paid sick leave laws where applicable. Other Benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program offering tuition, books, and fees for a range of degrees and certificates. Benefits eligibility varies by classification and length of employment. Drug‑Free Workplace Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. #J-18808-Ljbffr Walmart