Patient Care Coordinator

Job Description

Job Description

Are you passionate about creating positive patient experiences? Do you love working with children and families in a fast-paced, team-oriented environment? Are you looking to grow your skills in a supportive pediatric dental and orthodontic practice?

Well, you’re in the right place!  Advanced Pediatric Dentistry and Orthodontics is hiring a  Patient Care Coordinator to join our team in  Pasco, WA !

Key Details:

• Pay: $20-$24 per hour, depending on experience
• Benefits: Employer-covered medical, dental, and vision insurance; paid holidays; PTO; 401k with matching; metric bonus potential and more!
• Location: In-office at 9720 Sandifur Pkwy, Pasco, WA 99301
• Schedule: Monday-Friday schedule, up to 40 hours per week, with variable start and end times.
• Schedule Details:
  • Monday-Wednesday: Shifts start as early as 7:30am
  • Thursday: Shifts start as early as 5:00am
  • Friday: Shifts start as early as 6:45am
  • End times vary based on start time, but most shifts wrap up by 5:00pm.

Who We Are:

At Advanced Pediatric Dentistry & Orthodontics, we believe every child deserves quality dental care. Our team works hard to ensure children in our community have access to specialized care in a fun, welcoming environment. Our doctors are pediatric specialists who use state-of-the-art technology to deliver the best care possible.

We’ve created a practice that’s warm, energetic, and kid friendly: designed to make every visit a positive experience for children and their families.

To learn more, visit:

Who You Are: You’re a friendly, organized, and detail-oriented professional who thrives in a busy front office setting. You love interacting with families, helping children feel at ease, and supporting your team to keep the day running smoothly. You’re a clear communicator, a quick learner, and someone who takes pride in creating a welcoming and efficient experience for every patient.

Other qualifications include:

• Experience in dental and/or ortho front office roles
• Bilingual in Spanish/English
• Strong communication and customer service skills
• Familiarity with dental and/or insurance and billing processes
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills, including Microsoft Word and Excel
• Ability to pass a pre-employment background and professional references check

What You’ll Do: As a Patient Care Coordinator, you’ll be the first point of contact for patients and families, helping create a smooth and welcoming experience from check in to check out.

A typical day will consist of:

• Greeting and checking in patients with warmth and professionalism
• Scheduling appointments and managing the daily calendar
• Verifying and updating insurance information
• Reviewing and managing financial agreements and patient accounts
• Posting charges and payments accurately
• Assisting with treatment planning and recall coordination
• Communicating with patients, parents, and insurance providers
• Handle patient billing and accounts receivable, including reviewing account balances, discussing financial information with patients, and processing payments and insurance accurately.

Join a team that’s passionate about happy kids and healthy smiles. We’re excited to meet someone who shares our commitment to compassionate care and community connection.

Advanced Pediatric Dentistry and Orthodontics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive atmosphere for all employees.