Content Enablement Specialist

Content Enablement Specialist

The manager would prefer this be an onsite position in Cleveland, OH or Buffalo, NY however she would be open to remote for the right candidate. Job Summary The Content Enablement Specialist supports the execution of federated content model by combining technical enablement, GenAI solution support, and content operations. This role contributes directly to authoring and maintaining shared services content, enabling line of business authoring through onboarding and ongoing support, GenAI support and optimization, and monitoring and improving content quality, consistency, and performance. The position requires both technical aptitude (AI + platform workflows) and content judgment.

Essential Functions

• Shared Services Content Authoring
• Create and maintain enterprise shared content within enterprise Knowledge Management software.
• Structure content for clarity and usability, AI consumption and search effectiveness.
• Apply templates, standards, and metadata to ensure consistency for user consumption and support of GenAI usage.
• Enable Line of Business Authoring through Onboarding and Ongoing Support
• Support onboarding of new LOBs into KM platform
• Provide guidance on authoring standards, templates and structure, best practices for AI-ready content
• Facilitate working sessions to help SMEs successfully publish content
• GenAI Support & Optimization
• Support and refine AI-enabled capabilities, including AI-generated draft content, content similarity and consolidation recommendations, staleness detection, smart tagging and metadata generation, content performance insights (engagement, usage trends)
• Assist with prompt design and tuning, testing GenAI outputs for accuracy and consistency, monitor performance and recommend improvements
• Testing & System Support
• Execute testing on content workflows, GenAI capabilities
• Troubleshoot issues and support root cause analysis
• Ensure adherence to system requirements and user expectations

Required Qualifications

• Strong written and oral communication skills
• Strong communication skills across technical and business audiences
• Analytical thinking and problem-solving ability
• Experience with knowledge management or enterprise content platforms
• Familiarity with Agile delivery practices

Preferred Qualifications

• Experience working with GenAI tools or AI-enabled workflows
• Experience in regulated environments (banking, financial services, healthcare, etc.)

Skills / Competencies

• Ability to work across multiple priorities and stakeholders
• Strong attention to detail and quality
• Technical curiosity and ability to learn evolving AI capabilities
• Facilitation and stakeholder support skills

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."