Part-Time Estate Host

Job Description:

Part-Time Estate Host
Baldacci Family Vineyards | 6236 Silverado Trail, Napa, CA 94558
Start Date: Immediately
Compensation: $28.00/hour + 3% commission (non-pooled). No tip line; cash tips direct to the host are permitted.
Schedule: 1–3 days per week, weekends required, typically 11:00a.m.–6:00p.m. Weekly shifts are determined each Thursday; schedule may vary based on reservations. This role is ideal for someone with a flexible and adaptive schedule.
Supervisor: Jessica Marshall, Director of Hospitality and Member Relations
FLSA Status: Non-exempt, part-time/on-call

Baldacci Family Vineyards is a premium, limited-production, family-owned and operated winery in the heart of the Stags Leap District. Our cave holds our entire production facility below ground, promising a truly unique visitor experience, while our hospitality space offers stunning views of the Stags Leap Palisades. Known for authenticity and exceptional Cabernet Sauvignon, we delight in sharing our estate-grown wines with guests who travel from around the world to visit us.

We are looking for someone to join our small, passionate team — someone who brings professionalism, curiosity, and a genuine love of connecting with people. If you thrive in a collaborative, responsive, guest-focused environment and love to sell and entertain, we'd love to meet you. No prior wine knowledge required; the right attitude and the drive to succeed are what matter most.

What You'll Do
•  Host guests and achieve or exceed established sales and wine club membership goals
•  Conduct tastings within the winery's pre-defined experiences and in adherence with all winery protocols
•  Present the Baldacci brand story with clarity, enthusiasm, and a tone that is both professional and approachable
•  Carefully review reservation notes to anticipate guest needs and personalize each visit
•  Enter and update CRM data for all guests — not just the booking contact — including full name, email, phone number, and date of birth
•  Set priorities and work independently within set guidelines, displaying the appropriate sense of urgency
•  Lead cave and property tours; carry serving trays with glassware and plates with care and professionalism
•  Ensure every guest leaves having thoroughly enjoyed their experience with a high regard for Baldacci hospitality — and to help keep our 5-star Google rating
•  Remain flexible to take on additional hours, cover shifts, and assist with events as needed

Required Qualifications
•  21 years of age or older
•  High school diploma or equivalent
•  Minimum 2 years in luxury or winery hospitality preferred
•  Familiarity with CRM and POS systems (e.g., Commerce7, Tock)
•  Strong verbal communication and storytelling skills
•  Confident hosting and engaging multiple groups simultaneously
•  Strong multi-tasking and problem-solving skills
•  Able to stand and walk for 6+ hours and lift up to 45lbs regularly
•  Friendly, punctual, self-motivated, and team-oriented
•  Flexible schedule with weekend availability required

Valued Attributes
A true sales mentality — you don't just enjoy talking to people, you love the close. You find genuine satisfaction in exceeding goals, turning a curious visitor into a loyal club member, and finishing every shift having outsold yesterday. If selling energizes rather than exhausts you, you'll fit right in here.

Baldacci Family Vineyards is an equal opportunity employer. All aspects of employment — including the decision to hire, promote, discipline, or discharge — will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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