Branch Coordinator

Job Summary Branch Coordinators positively impact the lives of patients and caregivers by phone and in person, delivering excellent customer service during each interaction. They work collaboratively with patients, providers and other team members to ensure orders are received and processed timely, efficiently and accurately, and obtain all necessary documentation to bill health insurance plans and secure payment for Apria services. Essential Duties and Responsibilities Act as first point of contact to patients arriving in person. Answer inbound calls from customers on a multi‑line phone system; provide information, troubleshoot common issues, and work with the branch team and other departments to find appropriate resolutions and, when necessary, escale queries or concerns. Perform processing duties for the branch, including creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry. Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Request health plan authorizations/information as required; either electronically or verbally. Review new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans. Collect credit‑card payments and billing information, reconcile daily receivables, and submit to the lock box. Perform outbound customer‑satisfaction calls to patients and referrals. May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment. May perform functional tests on certain respiratory equipment. Performs other duties as required. Supervisory Responsibilities None Minimum Required Qualifications Education and/or Experience: High School Diploma or equivalent. At least one‑year related work experience. Certificates, Licenses, Registrations or Professional Designations: None. Skills, Knowledge and Abilities: Organizing, Problem Solving/Analysis, Patient Focused, Teamwork, Time Management/Multi‑tasking, Effective communication in person, on the phone and electronically. Computer Skills: Intermediate to advanced computer skills, proficient working within multiple systems at once. Language Skills: English (reading, writing, verbal). Mathematical Skills: Intermediate level math skills. Preferred Qualifications At least two years’ experience in an office environment, healthcare setting or call center. Experience utilizing multi‑line phone‑system. Physical Demands The employee uses hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements include close vision and distance vision. Regularly required to write, use computer or handheld device (tablet), telephone and use a document imaging system and manipulate documents. Reading and writing neat, legible, and transcribing accurate information and numbers/values is required. The employee continually engages in activities that require talking and hearing. The position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping. Strength: occasionally required to stand, lift, push or pull objects ranging from 10‑lbs to 40‑lbs. Work Environment Work is performed in an office setting with exposure to moderate noise and indoor fluorescent lighting. Benefits Medical, dental and vision care coverage Paid time off plan 401(k) plan Flexible Spending Accounts Basic life insurance Short‑and long‑term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefitsMental, physical and financial well‑being programs Equal Opportunity Employer Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. #J-18808-Ljbffr