Cust Svc Supervisor - FT - Days and Evenings

Base Pay $19.00 - $20.00 / Hour Job Category Retail Grocery Employee Type Non-Exempt Full-Time Description The Customer Service Supervisor will be versatile and have excellent communication skills to facilitate the success of a multi-faceted team working in a face paced environment. Candidate will be flexible and amenable to a varied rotation throughout the store with the goal to provide proficient and timely customer service which will help to maximize sales. All duties will be performed in a manner that will help achieve the Medford Cooperative’s mission and goals.

RESPONSIBILITIES

Serve customers throughout the store while modeling a service-oriented culture and providing “best in class” customer service, which includes, greeting, engaging, and thanking every guest for their business. Promote positive culture and ensure effective communication Reports to work at the assigned/scheduled time and may be required to fill in as needed in other customer facing roles Proactively approach customers, assist them in locating productions and answer any questions they have. Monitor customer flow and traffic patterns throughout the store, manage the right number of open lanes and run registers as necessary to reduce customer wait time. Maintain proper knowledge of all register functions and front-end accounting services. Responsible for thorough and consistent training and leadership of associates. Report any register malfunctions or place service calls as needed. Monitor, track and report pricing discrepancies to store management. Maintain an awareness of inventory and stocking conditions to capture ordering system integrity. Stay current with present, future, seasonal and special advertisements. Maintain proper shelf conditions to include: rotating, cleaning and organizing cases or products. Assist to create attractive department displays based on specific sales for the week. Maintain inventory levels, place orders and ensure accurate pricing. Promotion planning to include advertised and in-store specials along with seasonal events. Performs other duties as required.

KNOWLEDGE AND SKILL REQUIREMENTS

Education and Experience Required: Previous Supervisor, Team Lead or Mentor Level experience preferred. Previous retail, restaurant or grocery experience preferred. Proven conflict management and team leadership skills required. Must be able to obtain a server’s license to sell age-restricted products within 60 days of employment. Skills and Abilities Required: Must be patient and helpful to exceed the customer’s expectations. Must possess basic computer skills to operate scanners, registers, calculators, etc. Must be able to follow verbal and written directions in regard to paperwork and daily reporting. Must be able to safely lift up to 10 pounds frequently and up to 50 pounds occasionally. Must be able to lift, twist, bend, stoop, squat, stand, reach, pull, push and lift overhead. Fast-paced environment requiring standing up to 9 hours per day.

WORKING CONDITIONS

Position requires this candidate to work 40 hour per week in this full-time position. Schedule includes weekends and holidays, flexibility is essential. Smoke-free environment. This position is primarily indoors but at times may be exposed to heat/cool outdoor temperatures as well as when entering coolers. #J-18808-Ljbffr Camp's Fresh Market - a part of Medford Cooperative