IT Support Technician

Job Description

Job Description

IT Support Technician Grow with an Employee-Owned Company! Join our ESOP company as an IT Support Technician and make a real impact! Based in Cedar Rapids, Iowa, this full-time role supports employees across the organization, troubleshooting hardware, software, and network issues. Occasional travel (5-10%) to branch locations.

Why You’ll Love It:

• Work in a collaborative, people-first environment
• Gain hands-on IT experience with room to grow your skills
• Be part of an employee-owned company

What You’ll Bring:

• 1-3 years of IT support experience
• Strong troubleshooting and customer service skills
• Ability to adapt in a fast-paced environment

We are currently seeking an IT Support Technician to provide direct support to internal employees and other users of Cogent’s systems and solutions. This position is full-time and will operate out of our Cedar Rapids location. In this position, you will have the opportunity to work with everyone in our organization and will occasionally travel to other nearby branch locations 5-10% over the course of a year. You will be a part of a small IT team making a huge impact on both the customer and employee experience as we continue to grow.

What you will spend most of your time doing:

• Provide technical assistance to users via phone, email, chat, remote connection, or in-person while following established IT policies and procedures
• Provide basic technical support for hardware, software, and networks
• Utilize the IT ticketing system for logging incidents, communicating with users, updating cases, and documenting resolutions
• Ensure new IT tickets are acknowledged and assigned in a timely manner
• Identify and escalate issues requiring advanced technical experience and/or urgent attention
• Work with the appropriate sense of urgency to minimize end-user frustration and business disruption resulting from IT issues
• Set up new computers and install software in accordance with IT standards
• Configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with IT policies and procedures
• Attend and actively participate in weekly IT team meetings
• Perform other duties as assigned

Qualified applicants will bring these skills to the team:

• Excellent customer service and interpersonal skills
• Basic understanding of IT systems, networking, and troubleshooting
• Technical knowledge of Windows 10 and 11 Operating Systems
• Good understanding of Microsoft Office application suite
• Good understanding of Google Workspace environment
• 1-3 years of desktop support experience
• Self-motivator with an internal drive for success
• The ability to build and foster relationships across all departments
• Excellent analytical and problem-solving skills
• Excellent written communication skills
• Ability and willingness to adjust work hours to support company-wide events
• Ability to remain calm in a fast-paced, changing environment
• Ability to organize, prioritize, plan, and execute work
• Ability to work alone and within a team environment
• Ability to lift 50 pounds unaided
• Ability to sit at a computer for long periods of time

Periodic non-business-hours work may be required for major issues or certain project implementations.

Why Work With Us?

At Cogent, you’re not just an employee—you’re an owner . Our people make the difference, our shared values define us as a team and bring our vision to life. Together, our team of employee-owners is committed to helping build healthy and prosperous communities through creatively engineered solutions for our customers. We are a growing Midwest company that provides fluid processing solutions serving the local Industrial, Municipal, Commercial Building Trades, Oil and Gas markets through our family of trusted brands.

We Offer

• Employee Ownership (ESOP)
• 401(k) with Company Match
• Profit Sharing
• Medical, Dental, Vision & Life Insurance
• Generous PTO, Paid Holidays & Volunteer Time Off
• Career Development & Advancement Opportunities
• A Culture That Values Innovation, Collaboration, and Respect

Make Your Mark with Cogent

This is more than just a job—it’s a chance to work in a company where your efforts are recognized, your voice is valued, and your professional growth is supported. As an employee-owner, you'll be part of a collaborative team that celebrates innovation, accountability, and shared success.

Apply today and help us build something exceptional—together!