Automotive Customer Support Representative (Part-Time, In-Person)

Automotive Customer Support Representative (Part-Time, In-Person)

Douglas Motors is seeking a friendly, professional Customer Support Representative to call customers after their vehicle service appointments and help ensure a positive service experience. Following up by phone after a service visit is a common customer service responsibility, and dealership customer service roles often include post-service calls and appointment-related follow-up. The work time is 3:00 p.m. to close, three hours a day, Monday through Friday, in person at Douglas Infiniti, 430 Morris Ave. Summit, NJ 07901. Must know how to use a computer, Google Docs, and email.


Job Type: Part-time
Pay: $20.00 per hour
Schedule: Monday to Friday
Shift: Late afternoon to early evening, 3 hours per day
Work Location: In person

Schedule and pay

This is a part-time, in-person position working 3 hours per day, Monday through Friday, during the late afternoon to early evening. The pay rate is $20.00 per hour.

Job responsibilities

• Call customers after their service appointments to confirm satisfaction and gather feedback on their experience.
• Ask brief, structured follow-up questions and document customer responses clearly and accurately.
• Answer basic questions about the service visit and direct more complex concerns to the appropriate service advisor or manager. Customer support roles in dealerships commonly involve follow-up, customer communication, and escalation when needed.
• Maintain a professional, courteous, and upbeat phone presence with every customer interaction.
• Track call outcomes, record notes, and help management identify customer service trends or issues.
• Follow dealership procedures, call scripts, and daily outreach schedules provided by management.

Qualifications

• Prior customer service, call center, receptionist, or administrative experience preferred but not required.
• Strong verbal communication skills and professional phone etiquette.
• Comfortable speaking with customers, listening carefully, and responding with patience and empathy.
• Reliable, punctual, and able to work Monday through Friday consistently during assigned hours.
• Professional demeanor in an in-person dealership environment.

Computer skills required

• Proficiency with Google Docs for entering and updating customer notes.
• Confident using email for communication with customers and internal staff.
• Strong typing skills with accurate data entry while handling calls. Documentation and system note-taking are standard parts of customer service follow-up work.

About Douglas Motors Corp

Douglas Motors Corp has proudly served the Summit, NJ community for over 65 years. As a family-owned and operated dealership, we are committed to providing a supportive workplace and long-term career opportunities for our employees.

Douglas Motors Corp is an Equal Opportunity Employer.