Assistant General Manager

Job Description

Job Description

At Heights Wellness Retreats, we believe that wellness is not a luxury-it’s a lifestyle.  We also believe wellness starts from within—and that includes our team. We’re the only wellness destination that combines premium massage and skincare therapy with Medical Grade touchless therapies UNDER ONE ROOF!

We're seeking a proactive, passionate, and detail-driven part-time Assistant General Manager to support the daily operations of our retreat. In this role, you’ll report to the General Manager and help ensure operational excellence, team development, and five-star guest experience in alignment with our brand promise.  You'll find a supportive, inspiring environment to grow your career and impact others.  This is our first of many locations, career growth is a great possibility with us!

Why You’ll Love It Here:

• Serene and Tranquil Areas
• Best-in-the-industry vibroacoustic heated and hydraulic massage tables
• Luxurious linens and high-quality products provided
• Innovated therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more

Company Perks

• Complementary Touchless Therapy Membership
• Flexible Schedules  
• Professional and Safe Environment 
• Paid Training
• Competitive Pay includes tips, commission, and bonus opportunities
• Growth Opportunities 
• Health Insurance
• 401(k ) matching
• Employee Discounts
• Opportunities for advancement
• PTO
• Parental Leave
• Large Employee Retreat with its own outdoor space

Schedule/Expected work hours

• 6–8-hour shifts 
• Must be able to work varied shifts to include evenings, weekends, and holidays.

Responsibilities

• Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
• Promote the therapeutic and wellness benefits of massage and skincare therapy.
• Partner with the General Manager on membership strategy, including overcoming obstacles and building rapport.
• Foster meaningful connections that empower guests on their wellness paths.
• Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
• Assist with recruitment, hiring, training, and developing and retaining team members.
• Facilitate front desk associate training and coaching with role-playing to support membership sales.

Qualifications

• Minimum one year of experience in membership sales.
• Minimum of one year of leadership experience in wellness or spa service setting is preferred.
• Working knowledge of Zenoti or similar spa management software is preferred.
• Familiarity with operating standards in a branded or franchise environment is preferred.
• Excellent at guest communication

  Core Values

• Anything is Possible
• Lead with Heart
• Purpose over Pride
• Fiercely Obsessed with Success