Bell Attendant

Location Hilton Miami Airport Blue Lagoon, 5101 Waterford District Drive, Miami, Florida, United States of America Job Title Front Desk Agent / Bell Attendant Responsibilities Guest Relations and Satisfaction Greet guests happily upon arrival and throughout their stay with a smile. Use guests’ names whenever possible to create a welcoming environment. Handle challenging guest situations with hospitality and a sense of urgency. Maintain a strong knowledge of all hotel features and amenities. Assist with group and event support and provide relevant information. Answer all incoming calls with friendly service using the approved greeting. Cleanliness and Hygiene Ensure all front and back of house areas are clean, organized, and safe. Assist in maintaining guest rooms and public spaces as required. Greet guests while cleaning to maintain a positive environment. Product Consistency & Quality Complete all operational checklists with 100% accuracy and on time. Prepare accurate shift handover reports. Wear clean, approved uniform, wear a nametag, and smile at all times. Teamwork Communicate clearly, honestly, and professionally with team members. Show a can‑do attitude and be willing to assist beyond the traditional role. Collaborate to create a welcoming environment for guests and a positive workplace. Front Desk Operations Check‑in/out guests efficiently and contact them post‑check‑in for satisfaction. Maintain up‑to‑date understanding of room rates and promotions. Receive and note all incoming mail per the daily shift checklist. Bell Attendant Duties Greet guests upon arrival and departure. Provide area information and local directions. Arrange transportation for guests as needed. Assist with luggage to and from rooms. Deliver items to guest rooms upon request. Ensure public areas meet hotel standards and restock supplies. Maintain a friendly smile and professional appearance. Perform other tasks as assigned. Qualifications & Requirements Experience in hospitality, service, consumer‑facing franchise, or related field preferred. Positive, can‑do attitude with willingness to learn. Ability to understand and follow established guidelines and procedures. Capable of handling high‑pressure situations and working at pace. Effective listening and conflict resolution skills. Clear verbal and written communication skills. Desire to serve all guests. Minimum age 18. Willingness to work a varied schedule, including evenings, nights, weekends, and holidays. Clock‑in/clock‑out punctuality; no off‑clock work. Breaks and call‑outs handled per supervisor instructions. Valid driver’s license and good driving record (Bell Attendant). Physical ability to stand, walk, bend, lift, and move up to 25‑30 pounds regularly and 50 pounds occasionally. Benefits Weekly pay Paid time off Retirement options Health, dental, and vision insurance available after 30 days of employment for full‑time team members #J-18808-Ljbffr mcrhotels.com