Production Supervisor

Production Supervisor

The Production Supervisor is a high-visibility, floor-based leader responsible for managing hourly bakers to achieve safety, quality, and cost objectives. This role focuses on driving high-performance team culture through active coaching, rigorous attendance management, and consistent application of company policies.

Reports to: Shift Superintendent


Primary Accountabilities

Safety

• Lead with safety as the highest operational priority
• Enforce safety policies, procedures, and regulatory requirements
• Conduct safety observations, audits, and incident investigations
• Ensure corrective and preventive actions are implemented and sustained
• Promote safe work practices, PPE use, and hazard awareness

Food Safety & Quality

• Ensure compliance with GMPs, SQF Code, HACCP plans, and customer requirements
• Verify production activities meet approved food safety and quality specifications
• Ensure accurate and complete food safety and quality documentation
• Reinforce food safety culture through visible floor leadership

Production & Operations

• Execute daily production plans to meet safety, quality, service, and cost targets
• Communicate schedules, priorities, and expectations to direct reports
• Monitor and control KPIs (attainment, efficiency, waste, labor, downtime)
• Resolve shift-level production issues and escalate as needed
• Ensure effective shift handoffs and operational communication

Leadership & People Management

Team Leadership and Performance Management

• Active Coaching: Act as a player-coach on the floor, providing real-time feedback to bakers on technique, speed, and safety. Identify skill gaps and coordinate cross-training to ensure a flexible workforce.
• Disciplinary Action: Address performance or behavioral issues immediately and fairly. Partner with HR to ensure progressive discipline is consistently followed, with all documentation remaining objective, timely, and in full alignment with company policies.
• Conflict Resolution: Serve as the first point of contact for floor-level disputes, maintaining a professional and respectful work environment.
• Values Leadership: Champion Baker Values and our Safety First, Quality Always culture through daily shift huddles and consistent personal modeling.

Time, Attendance and Administration

• Labor Optimization: Utilize labor management software to ensure daily staffing levels meet production demand while minimizing unnecessary overtime.
• Attendance Tracking: Monitor points or attendance occurrences daily. Conduct return to work interviews and address chronic absenteeism or tardiness through the formal disciplinary process.
• Payroll Integrity: Perform daily audits of baker timecards for accuracy regarding missed punches. Approve all hours on a daily basis and ensure that timecards are finalized for payroll review according to communicated deadlines.
• Resource Allocation: Dynamically reassign bakers during the shift based on skill sets and real-time production bottlenecks

Operational Management

• Efficiency Monitoring: Monitor line efficiencies, downtime, and labor utilization. Audit and correct downtime codes for data accuracy to ensure proper root cause solutions and resource allocation.
• Inventory and Reporting: Ensure accurate inventory usage against reported consumption of raw and packaging materials using ERP software.
• Report on the previous day's metrics and create action plans to report to senior leadership.
• Sense of Urgency: Act with a sense of urgency during downtime events and escalate to leadership as defined. Ensure the team is always providing value-added work.

Knowledge, Skills, and Abilities

• People Management: Proven ability to lead diverse teams, deliver difficult feedback constructively, and maintain morale under high-pressure production deadlines.
• Technical Literacy: Proficient in Labor Management Systems, ERP software, and navigating HMI panels.
• Regulatory Knowledge: Deep understanding of GMP, HACCP, and SQF food safety standards.
• Analytical Skills: Ability to interpret KPIs such as labor percentage, downtime, and throughput and translate them into actionable instructions for the team.

Education & Experience

• Associate's degree required/bachelor's degree preferred; or 2+ years of supervisory experience in a manufacturing environment.
• Food, beverage, or bakery experience strongly preferred
• Equivalent education and experience may be considered

Knowledge, Skills & Abilities

• Strong safety, GMP, HACCP, and SQF knowledge
• Proven leadership in a fast-paced manufacturing environment
• Experience managing production KPIs and accountability
• Effective communication, coaching, and decision-making skills
• Ability to work extended hours on the production floor
• Ability to work in hot, cold, dusty, noisy, and confined environments

Employment Details

• Full-time, onsite position located in Indianapolis, IN.
• Industrial bakery environment: weekends and holidays as needed

Equal Employment Opportunity
CraftMark Bakery is an Equal Employment Opportunity employer and does not discriminate based on any legally protected status under federal, Indiana, or local law.

Reasonable Accommodation
Reasonable accommodations are provided in accordance with the ADA and applicable laws. Applicants requiring accommodation should contact Human Resources.

Employment Eligibility & At-Will Statement
Employment is contingent upon completion of pre-employment requirements. Employment is at-will and may be terminated by either party at any time in accordance with applicable law.