Switchboard Operator - Telecommunications - Full Time

Be the voice that connects care. As a Hospital Switchboard Operator, you'll serve as the vital communication hub of our healthcare team, ensuring patients, families, physicians, and staff stay connected when it matters most. Your professionalism, compassion, and attention to detail will help support seamless patient care across the hospital.

About Guthrie Lourdes Hospital:
Join a 197-bed acute care hospital known for supporting its nurses and recognized nationally as a top place to work, including Modern Healthcare, Forbes, and Newsweek.

Schedule & Coverage:

Full-Time, Day Shift (7:30AM-4:00PM), And Every Other Weekend

Benefits That Matter:

Medical, Dental, Vision starting first of month after hire

PTO starts Day 1

Voluntary 403(b) Retirement Plan with Employer Match – Plan for your future with Fidelity investment options

Employee Assistance Program – Confidential support for personal and professional well-being

Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage

Friendly, Inclusive Work Family – Be part of a team that feels like home

Position Summary:

Switchboard operators are responsible for courteous, efficient operation of Guthrie’s telecommunications system 24 hours a day. Operators field calls and inquiries, and direct internal and external calls to the proper destination. They are a vital link in the communication information network throughout the Guthrie system.

Education, License & Cert:

High school graduate or equivalent

Experience:

Prefer minimum of one year’s experience in the telecommunications field. Computer skills which include data entry, Windows XP, and Excel are required. Accurate and efficient keyboarding skills are necessary as well as fluency with the English language.

Essential Functions:

1. Activates approximately 25 codes for potentially life‐threatening situations.

a. Activates codes utilizing the overhead paging system and pagers and following a detailed checklist to ensure all essential personnel have been notified to respond to the emergency.

b. Responds immediately to correctly activate the codes as time is crucial to the patient’s well‐being. 2. Assists in answering an average of 3500‐4500 incoming calls on a daily basis.

3. Operates database for the Amcom system.

4. Creates and updates a daily on‐call sheet of over 90 providers and staff a. Distributes and updates on‐call list to the ED, Trauma Department, and Communications Center so that they are informed of vital information related to patient transfers from other facilities.

5. Provides after‐hours paging service for patient calls for several outlying Guthrie Entities.

6. Provides back‐up coverage for the patient information desk.

7. Monitors alarm panel.

a. Notifies proper department when the emergency alarm panel activates as a result of a malfunction. There are 43 alarms in this panel requiring exceptional judgment in responding.

8. Trains new operators. a. Assists in training new operators on all shifts to ensure they are competent to perform this job successfully.

9. Is required to problem‐solve and find solutions with little to no direction/supervision.

Other Duties:

1. Other duties as assigned.

The pay range for this position is $17.34-$23.96/hr. based on experience.

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Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.