Service Delivery Manager - S&P - Sourcing

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Service Delivery Manager - S&P - Sourcing

Responsibilities

• This is a team management + hands on sourcing ops role. Person will have exclusive responsibility to deliver targeted savings within the in scope spend.
• This role requires excellent communication skills to effectively engage with Genpact and client leadership, as well as other key stakeholders.
• The person should have experience in managing in scope spend and maximizing opportunities of saving by converting it into addressable / influenceable spend.
• Procure goods and services, obtains quotation, develops proposals and/or negotiates contracts of low to moderate value/risk consistent with client requirements.
• Excellent understanding and experience on RFP / RFX / RFQ is required to be managed via formal ERP / procurement tool based sourcing. Understanding of eAuction is mandatory.
• Understanding on upstream and downstream sourcing process, namely S2P and P2P process.
• Manage Proactive engagements activity for operational planned spend opportunities within defined operational spend levels to drive savings for the client.
• Supervise transactional buying desk activities and support wider category management. It includes PR to PO team.
• Quotation analysis and recommendations, consideration suitability/reliability of suppliers to meet operational requirements and as per Client Procurement Policy/Sourcing guidelines
• Negotiate with Suppliers on both Commercial and Non Commercial Clauses as per guidance. Support junior buyers in their sourcing projects / negotiations.
• Obtain approval from Client Category Manager on finalized projects
• Support Drafting of Contract as Client and Senior Buyer instructions
• Record Savings in the Client Savings Data Base
• Engagement with operational teams to review pipeline and track savings opportunities
• Work closely with category managers and business units to establish and deliver procurement requirements, strategic benefits and compliance to existing procurement contracts
• Should be able to effectively manage internal / external customers & stake holders
• Assumes additional responsibilities of team lead. Person must believe in role modelling.
• Develop ideas and strategies to improve operational efficiency, add value, aid business performance and work towards a strategy of continuous improvement.
• Act as a single point of contact to the client and maintain good relations single handedly. Be the face to the client and manage escalations / complex issues independently.

Qualifications we seek in you!

Minimum Qualifications

• Hands on experience of operational sourcing (indirect) and tactical buying.
• Experience of managing a team will be an additional advantage.
• Hands on experience on Coupa (preference) /ARIBA or similar systems for procurement / CRM tools
• Excellent Proficiency is required in the use of Microsoft Office, specifically Excel, PowerPoint, and Word.
• Green belt / Black belt / certified lean professional will be preferred.
• Any sourcing / project management certification / course will be a preference.
• US / UK sourcing experience will be preferred.
• Education – Min graduate in any stream. Any Master degree would be preferred. Any tech qualification would be preferred.

Preferred Qualifications/ Skills

• Excellent communication is key to this role – Both written and verbal.
• Should have a flair of giving presentations to clients (in ops role on savings opportunities to the assigned client and also other sales pitch presentations).
• Mentoring and managing a team of young / mid experience sourcing professionals.
• Should reflect great enthusiasm and positive attitude.
• Adopt to Globalized work culture and environment.
• Strong negotiation skills.
• Good problem-solving ability using rationale and wisdom.
• Should be a great team player with high engagement level.
• Protects organization's value by keeping information confidential.
• Digital mindset – Having good exposure to ERPs / other tools would be excellent
• Lean philosophy / Project management skills would be added advantage.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is [$125,000 to $135,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

“Los Angeles, California and Philadelphia, Pennsylvania-based candidates are not eligible for this role."

Denver, CO area candidates are eligible for this role only.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.