Clinical Operations Manager

To lead customer support and service operations, the remote Clinical Operations Manager will develop customer service strategies, mentor a team of service representatives, and drive continuous improvement initiatives. Key Responsibilities: Develop and execute customer service strategies that align with company goals and enhance customer satisfaction Lead, mentor, and inspire a team of service representatives Establish performance metrics, monitor KPIs, and drive continuous improvement Required Qualifications: Degree in a related field Experience in customer service leadership roles within a contact center environment Skilled in using digital tools and systems (Slack, Google Workspaces, Zendesk, etc.) Proven ability to lead and develop teams in a fast-paced environment Strong analytical and problem-solving skills