Fixed Route and Charter Systems Manager

Fixed Route And Charter Systems Manager

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

The Role

As the Fixed Route and Charter Systems Manager, you will own the day-to-day execution, safety compliance, and financial efficiency of both our scheduled transit routes and custom charter operations. You will balance complex driver scheduling and asset utilization to maximize fleet efficiency, reduce downtime, and drive revenue growth through seamless client bookings.

Key Responsibilities

• Fleet & Resource Optimization: Dispatch, route, and coordinate vehicle and driver assets to meet strict daily operational schedules while maintaining maximum fleet utilization.
• Safety & Compliance Ownership: Champion a relentless safety culture. Model, train, and reinforce safety-focused practices while strictly monitoring and auditing driver qualifications and regulatory compliance.
• Data-Driven Performance Management: Leverage shuttle tracking systems and data telemetry to evaluate driver performance, optimize routing, and meet operational Key Performance Indicators (KPIs).
• Strategic Team Leadership: Develop and execute staffing models, manage work plans, and implement progressive discipline and accountability processes that foster employee development and retention.
• Client & Stakeholder Management: Ensure the evolving needs of institutional affiliates are met through ultra-reliable, responsive service. Serve as the point of contact for custom charter bookings, managing the end-to-end pipeline from routing to client billing.
• Continuous Improvement: Continuously analyze daily operational and financial reports to identify bottlenecks, iterate on feedback, and scale service quality.
• Transparent Communication: Maintain open, clear communication loops across all field staff and corporate leadership teams.

Who You Are

• An Experienced Operator: You have a strong background in operations management, logistics, or fleet management, ideally in a fast-paced, high-stakes environment.
• A Natural Leader: You have a proven track record of managing diverse, frontline teams and holding people accountable while motivating them to perform.
• Data-Fluent: You don't just look at spreadsheets; you extract insights from metrics, route tracking data, and operational reports to make smart, real-time decisions.
• Customer-Obsessed: You have excellent written and verbal communication skills and possess the high EQ required to manage institutional client relationships.
• A Problem Solver: You are highly organized, detail-oriented, and thrive when juggling multiple competing priorities simultaneously.

Qualifications

What you need

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Experience leading continuous improvement initiatives (e.g., Lean, Six Sigma, or tech-enabled process mapping).
• Prior experience managing dual-revenue operations (e.g., combining fixed contracts with ad-hoc charter/on-demand services).
• Comfortable utilizing modern transit technology, dispatch software, and data analytics dashboards.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.

Salary Range: $30.00 per hour

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact View email address on click.appcast.io. We are here to assist you.

Location

US-MD-BALTIMORE