Network Technician

Network TechnicianNetwork Technician Others, North Dakota Job Summary Minimum of 6+ years of experience supporting and managing network infrastructure and network-related devices or equivalent experience as agreed with the Company. 3+ years of experience leading field support teams Skilled in racking, stacking, cabling, and decommissioning of network hardware devices. Experienced in Site Services support for network device maintenance and remote/console support. Strong IT/Telecoms knowledge, including but not limited to: Routing, switching, firewalls, WiFi. IP Telephony ("IPT"). Radio Frequency ("RF") equipment such as microwave radios, cellular nodes, and VSATs.Key Responsibilities1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Lan/Wan Management And Support Operations To Ensure Compliance With Company Policies. 2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Intricate Technical And Security Issues. 3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance. 4. Resolve Complex Service Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Robust Security Posture. 5. Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Potential Security Threats.Skill Requirements Lead and supervise a team of network technicians and contractors. Assign tasks, monitor progress, and provide technical guidance. Conduct regular team meetings to review priorities, safety compliance, and performance. Ensure adherence to company standards, policies, and procedures. Mentor and develop team members through coaching and training. Coordinate with third-party vendors and subcontractors for compliance and quality. Manage scheduling and resource allocation for site support activities. Escalate critical issues and provide detailed performance reports. Support workforce planning, recruitment, and onboarding of new team memberOther RequirementsThis role may require travel to remote sites and offshore locations. Must be able to work in varying environmental conditions and respond to emergency situations.QualificationsMinimum of 6+ years of experience supporting and managing network infrastructure and network-related devices or equivalent experience as agreed with the Company. 3+ years of experience leading field support teams Skilled in racking, stacking, cabling, and decommissioning of network hardware devices. Experienced in Site Services support for network device maintenance and remote/console support. Strong IT/Telecoms knowledge, including but not limited to: Routing, switching, firewalls, WiFi. IP Telephony ("IPT"). Radio Frequency ("RF") equipment such as microwave radios, cellular nodes, and VSATs.Work EnvironmentThis role may require travel to remote sites and offshore locations. Must be able to work in varying environmental conditions and respond to emergency situations.Why HCLTech?At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.Compensation and BenefitsA candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.